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02-10-2018 04:54 PM
I just read an article on Slate that shows the return abuse -- the writer had worn out a pair of shoes, went to the store and a salesperson told him he could return the old ones and get a new pair. So he did that. Then he figured out that he could do it again and again so it became a yearly tradition for 6 years. It was an inside joke in his family by then as he would make his yearly trek to the store to trade in his worn shoes for a new pair for free.
02-11-2018 05:14 AM - edited 02-11-2018 05:16 AM
ETA: I have no idea how I listed this as a spoiler, LOL. I certainly didn't mean to.
Anyway, to continue--people returning items years later is abuse and LL Bean should put an end to it.
02-11-2018 05:18 AM
wrote:I just read an article on Slate that shows the return abuse -- the writer had worn out a pair of shoes, went to the store and a salesperson told him he could return the old ones and get a new pair. So he did that. Then he figured out that he could do it again and again so it became a yearly tradition for 6 years. It was an inside joke in his family by then as he would make his yearly trek to the store to trade in his worn shoes for a new pair for free.
Disgusting.
02-16-2018 08:16 PM - edited 02-16-2018 08:18 PM
When this news first broke, a QVC poster (shall remain nameless) wrote that she had returned a 20-year old backpack because the zipper was broken. She had, apparently, tried to have the zipper repaired but was unable to do so locally. So she decided to approach LL Bean after 20 years of using the backpack!! What could LL Bean say? She returned the old, old (probably very worn back pack) - and no, they could not repair the zipper. Anyone surprised?? Of course not. True to LL Bean's warranty, they provided the QVC poster with another backpack! She thought that was pretty awesome.
The first couple of us reading her post were horrified. Our immediate reactions were, "You returned a 20-year old backpack?" and "Did you look up the cost and send LL Bean a check for the new backpack?" and similar comments. Immediately the poster deleted her original, very proud post!
We have all kind of people on this Forum. It's more sit back and enjoy the comedy of errors than to jump in and join the conversation. You learn so much more.
02-16-2018 08:47 PM
I recently found a beach cover up that was from Lands End, it didn't fit I packed it away intending to return it when I swapped out my closet I found it with the receipt. I called and wow after over 2 years I was able to return it, I was totally amazed
02-16-2018 08:54 PM
Quite frankly, it blows my mind that a customer would return an item that s/he purchased over a year ago...good grief...I think a 90-day return policy should be max for most items.
Costco has a liberal return policy as well. One day when we were purchasing our Vitamix, we met a lady who actually admitted that she just returned her original one that she had purchased 5 years ago because she wanted to upgrade. Costco accepted it! What a disgrace.
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