Fashion

[faeriemoon]

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@bonnielu wrote:

Online is set up for buy more save more.  You would be better off there.  I don't like waiting on the phone either. 

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Yes, but I was trying to add on a third item to an existing order of two items.  I had no trouble getting the discount on the second item when I placed my order on line, it was when I wanted to add on a third item the problem arose.  You can't add an item to an existing order, so to get the discount on the third item you have to cancel the order of two, then redo the whole order of three.

Next time I'll just do the whole thing on line myself.  I was trying to avoid canceling an order by just adding on.  But the rep did exactly what I would have had to do; cancel everything and start over.

[faeriemoon]

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@Beachy1 wrote:

@faeriemoon, I wonder if Live Chat would have been faster than calling in?

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You're probably right about that.