Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-07-2016 08:01 PM
I just received my new Tracfone today and it is up and running but I do have a question when I receive a call you have to swipe the answer button but I keep trying to swipe the button but I can't get it to work so I miss the call. Is there any other way to answer the phone without having to swipe the button?
Thank You
09-07-2016 09:13 PM - edited 09-07-2016 09:14 PM
There are a lot of Q&A sites on the Internet. Put in the make and model of your phone.
I'm completely locked out of mine. Spent 40 min with tech support last week and I finally told her I wanted a new phone. They sent me a prepaid FedEx envelope for returning it. The problem with mine is that ##%&*# tap code. It doesn't work. Mine is the Sunset model from HSN.
09-07-2016 09:34 PM
Why not call Tracfone CS & ask them?
"Never argue with a fool. Onlookers may not be able to tell the difference."
09-07-2016 10:29 PM - edited 09-07-2016 10:30 PM
@Squirt60 - If this was the latest QVC TSV, you should be able to check out the tutorial for it on the Tracfone site. They have an interactive tutorial for all of their phones. In this case, it should be this one:
You can change the way you answer the phone in your settings. At the bottom of the above tutorial, you'll see a link (on the Tracfone site) to the actual manual for your phone. It should answer all your questions.
I've ordered these for my DH and myself. One of them should be arriving tomorrow, I hope.
(ETA: In the meantime, just try "swiping" upwards, when you answer the phone. And you don't need to press really hard either; the screens are quite responsive for the most part.)
09-08-2016 12:29 PM
09-08-2016 09:02 PM
I also had that feature with my last phone. This one does not. You have to swipe the answer button. Good luck with your new phone.
09-08-2016 09:40 PM
09-08-2016 09:43 PM - edited 09-08-2016 09:44 PM
To answer, just swipe until you see the circle flashing, then freeze! LOL!
Answer the phone.
I figured it out by trial and error.
Initially, it was frustrating.
09-08-2016 10:24 PM
09-11-2016 12:57 PM - edited 09-11-2016 12:58 PM
My DH had this issue too and I have finally convinced him that the secret is to keep his finger touching the screen as he swipes it. He was lifting his finger off the screen as he swiped. Try to keep your finger touching the screen throughout your entire swipe.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788