Question About Key Ring App

NickNack · ‎03-10-2010

I just installed the Key Ring App on my iPhone. I was able to load almost all of my cards to it. When I got to the last three cards, it said they were duplicate cards and I could not have duplicate cards. I double checked, but these cards were not on there. I sent an e-mail to the company about this. Has anyone had this problem? Is there a way to correct it? I feel like if I get another loyalty card that it will say it's a duplicate, too.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

jackthebear · ‎03-11-2010

@Nicknack wrote:
I just installed the Key Ring App on my iPhone. I was able to load almost all of my cards to it. When I got to the last three cards, it said they were duplicate cards and I could not have duplicate cards. I double checked, but these cards were not on there. I sent an e-mail to the company about this. Has anyone had this problem? Is there a way to correct it? I feel like if I get another loyalty card that it will say it's a duplicate, too.

have you tried deleting them and adding again.

If you set up a user name and p/w you can login to Keyring on your computer and see all your cards there, where it's a bit easier to see them and edit them. That's what I do.

HTH

https://www.keyringapp.com/ should take you there I can't post the actual login page b/c it's mine

Mj12 · ‎03-09-2010

Hi @Nicknack - I use Key Ring. I did not get that error about dup cards. I hope their CS responds quickly and resolves it for you. It has been a great app.

NickNack · ‎03-10-2010

@jackthebear wrote:
@Nicknack wrote:
I just installed the Key Ring App on my iPhone. I was able to load almost all of my cards to it. When I got to the last three cards, it said they were duplicate cards and I could not have duplicate cards. I double checked, but these cards were not on there. I sent an e-mail to the company about this. Has anyone had this problem? Is there a way to correct it? I feel like if I get another loyalty card that it will say it's a duplicate, too.
have you tried deleting them and adding again.

If you set up a user name and p/w you can login to Keyring on your computer and see all your cards there, where it's a bit easier to see them and edit them. That's what I do.

HTH

https://www.keyringapp.com/ should take you there I can't post the actual login page b/c it's mine

@jackthebear There's nothing to delete because I never added the cards that it's telling me are duplicates. I just tried to enter them, and it said they were duplicates. It never let me add them at all. I did go to the website. That's how I sent their customer service an e-mail. I didn't log in on the website though. I'll do that now. Thanks for the suggestion.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

NickNack · ‎03-10-2010

@Nicknack wrote:
@jackthebear wrote:
@Nicknack wrote:
I just installed the Key Ring App on my iPhone. I was able to load almost all of my cards to it. When I got to the last three cards, it said they were duplicate cards and I could not have duplicate cards. I double checked, but these cards were not on there. I sent an e-mail to the company about this. Has anyone had this problem? Is there a way to correct it? I feel like if I get another loyalty card that it will say it's a duplicate, too.
have you tried deleting them and adding again.

If you set up a user name and p/w you can login to Keyring on your computer and see all your cards there, where it's a bit easier to see them and edit them. That's what I do.

HTH

https://www.keyringapp.com/ should take you there I can't post the actual login page b/c it's mine

@jackthebear There's nothing to delete because I never added the cards that it's telling me are duplicates. I just tried to enter them, and it said they were duplicates. It never let me add them at all. I did go to the website. That's how I sent their customer service an e-mail. I didn't log in on the website though. I'll do that now. Thanks for the suggestion.

@jackthebear I just came back to say thank you for suggesting I log in on the website. When I looked there, all of my cards had been entered. They aren't showing on my phone, though. They are now showing on my phone, too. I wish I had done that before I contacted customer service.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

jackthebear · ‎03-11-2010

@Nicknack wrote:
@Nicknack wrote:
@jackthebear wrote:
@Nicknack wrote:
I just installed the Key Ring App on my iPhone. I was able to load almost all of my cards to it. When I got to the last three cards, it said they were duplicate cards and I could not have duplicate cards. I double checked, but these cards were not on there. I sent an e-mail to the company about this. Has anyone had this problem? Is there a way to correct it? I feel like if I get another loyalty card that it will say it's a duplicate, too.
have you tried deleting them and adding again.

If you set up a user name and p/w you can login to Keyring on your computer and see all your cards there, where it's a bit easier to see them and edit them. That's what I do.

HTH

https://www.keyringapp.com/ should take you there I can't post the actual login page b/c it's mine

@jackthebear There's nothing to delete because I never added the cards that it's telling me are duplicates. I just tried to enter them, and it said they were duplicates. It never let me add them at all. I did go to the website. That's how I sent their customer service an e-mail. I didn't log in on the website though. I'll do that now. Thanks for the suggestion.

@jackthebear I just came back to say thank you for suggesting I log in on the website. When I looked there, all of my cards had been entered. They aren't showing on my phone, though. They are now showing on my phone, too. I wish I had done that before I contacted customer service.