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08-28-2016 01:44 AM
Has anyone had a problem with the new 17" HP laptop?! we received ours on 8/26 and the HP assistant messaged that the Bios needed to be updated. Proceeded with the update and nothing.
Decided to do the update through the HP website and I received a message that stated that the two machines we bought from QVC, were both tretired and support was not available for them. So, no Bios update.
Was just wondering if any else had similar incidents?!
08-28-2016 02:15 AM
I would call the Q. I doubt that they would be selling a discontinued product.
08-28-2016 05:50 AM
Beware of first time posters like this. It's a scam.
08-28-2016 06:12 AM
08-28-2016 08:31 AM
As a general rule a BIOS (Basic Input Output System) shouldn't need updating unless you've upgraded to a better CPU or faster memory. (Before 1995 you couldn't easily update a BIOS, then with the invention of EEPROM memory it became more practical.) The BIOS that comes included with every motherboard should be compatible with any and all CPU's/devices that were available at that time. In twenty plus years of computing, including assembling computers from components, I've never had to update the BIOS. Now if you're using a two or three year old motherboard/BIOS and combining it with a brand new CPU/memory that uses somewhat different technology than the old BIOS was designed for, it would need updating, but any commercially sold computer should have an up to date BIOS for the hardware that's included.
08-28-2016 09:55 AM
This scammer wants to ruin a person's new HP computer.
08-28-2016 07:20 PM
ELM329 ...I came across this HP RECALL...Maybe this may help with your answer.
On June 14, 2016 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies for certain notebook computer batteries that were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015 and/or were sold as accessories or spares, or provided as replacements through Support. The affected batteries have the potential to overheat, posing a fire and burn hazard to customers.
What to do
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
Or call:
List of Potentially Affected Items
Item | Item Desc |
267528 | HP 17.3" Laptop without Office |
267540 | HP 17.3" Laptop with Office |
280194 | HP Laptop and Printer Bundle |
282042 | HP 17" AMD 1TB Laptop |
282045 | HP 17" Laptop with MS Office |
289433 | HP 17.3" AMD Laptop |
329249 | HP 17.3" 8GB/1TB Laptop |
329255 | HP 17.3" 8GB/1TB Laptop+Office |
340314 | HP 17.3 touch ci5 dc 8/1 |
340316 | HP 17.3 ci3 DC 4/750 win8.1 |
341685 | HP Pavilion 17.3 A4 8GB/1TB |
341690 | HP Pavilion 17.3 8GB/1TB w off |
358866 | HP 17.3"Quad/1TB wBeats+Office |
358867 | HP 17.3 A8 Quad/8GB/1TB wBeats |
370095 | HP 17.3 AMD 4/750 |
370098 | HP 17.3 Touch A8 6/750 |
370102 | HP 17.3 i3 4/750 Laptop |
373792 | HP 17.3"Quad wBeats+Office-IVR |
373823 | HP 17.3"Quad/8GB/1TBwBeats-IVR |
384829 | HP 17" A4, 8GB, 1TB |
384874 | HP 17" Core i5 8GB/1TB Laptop |
384914 | HP 17" Touch QC 8GB/1TB Laptop |
387522 | HP 17" Core i5 Laptop - IVR |
404550 | IVR HP 17 touch QC 8GB/1TB-IVR |
408627 | HP 17.3" Touch 8GB/1TB Laptop |
408629 | HP 17" Touch 8GB/TB Laptop-IVR |
410643 | HP 17.3 Core i5 8GB/1TB Laptop |
412145 | HP 17 AMD QC 8/1 w/ Tax sftwr |
417164 | HP 17" AMD QC 8/1 Laptop |
417167 | HP 17" Touch AMD QC 8/1 Laptop |
424144 | HP 17 QC 8/1 AMD + Office |
424146 | HP 17 QC 8/1 AMD w Beats |
425429 | HP 17" Touch AMD QC 8/1 Laptop |
426671 | IVR HP 17 touch AMD 8/1 |
426802 | HP 17.3" 8GB/1TB Laptop Bundle |
426803 | HP 17.3" 8GB/1TB Laptop - IVR |
438002 | HP 17.3" Quad-Core 8/1 Laptop |
438099 | HP 17" Touch 1TB Win 10 Laptop |
445676 | HP 17" QC 8/1 Win10 Laptop |
445824 | HP 17 AMD QC 8/1 Laptop |
445931 | HP 17 touch AMD QC 8/1 + tech |
447492 | HP 17 Touch 8/1 Win10 Laptop |
452529 | HP 17" QC 8GB/1TB Win10 Laptop |
454395 | HP 17" Touch QC 8GB/1TB Laptop |
456336 | HP 17" AMD A4 8/1 Laptop |
468731 | HP 17 Pavilion intel QC Laptop |
469581 | HP 17" A4 8/1 Laptop |
Click the link below to view the official letter sent from HP:
08-28-2016 08:56 PM - edited 08-28-2016 08:57 PM
@gardenman - My 2 year old HP laptop (purchased via Costco, and Win 10 OS) just had a BIOS update alert last week. I did do the install. There was nothing other than Win 10 updates that had ever been added.
Up until last week I think I'd only done one BIOS update in 20 years and through several computers.
08-28-2016 09:04 PM
@sandraskates wrote:@gardenman - My 2 year old HP laptop (purchased via Costco, and Win 10 OS) just had a BIOS update alert last week. I did do the install. There was nothing other than Win 10 updates that had ever been added.
Up until last week I think I'd only done one BIOS update in 20 years and through several computers.
BIOS updates aren't done commonly simply because if something goes wrong, you're in big trouble. Many/most motherboards now come with dual BIOS chips so you always have one functional BIOS on the computer which is smart. In the not too distant past if you tried to update a BIOS and it went badly the motherboard would have to have a new BIOS chip installed. With a dual BIOS setup you can mess up badly on one and still have a functional BIOS on the other. Without a functional BIOS your computer becomes a paperweight, so it's something to be cautious playing around with..
08-28-2016 11:58 PM
Oh yeah @gardenman - once upon a time I did computer support and I know BIOS updates could be dicey!
I have not heard of dual BIOS and no idea if my laptop has that. Good info.
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