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New Member
Posts: 1
Registered: ‎08-28-2016

Has anyone had a problem with the new 17" HP laptop?! we received ours on 8/26 and the HP assistant messaged that the Bios needed to be updated. Proceeded with the update and nothing.

 

Decided to do the update through the HP website and I received a message that stated that the two machines we bought from QVC, were both tretired and support was not available for them. So, no Bios update.

 

Was just wondering if any else had similar incidents?!

HP retired product.PNG

Honored Contributor
Posts: 18,781
Registered: ‎03-13-2010

I would call the Q.    I doubt that they would be selling a discontinued product.

♥Surface of the Sun♥
Respected Contributor
Posts: 3,442
Registered: ‎03-09-2010

Beware of first time posters like this.  It's a scam. 

Esteemed Contributor
Posts: 5,018
Registered: ‎09-23-2012

@glb613 wrote:

Beware of first time posters like this.  It's a scam. 


@glb613 Thanks for posting.  I received my tsv HP laptop, but didn't set it up right away until after I read this posters thread.  I had no trouble setting it up and I didn't get that message she received.  

Honored Contributor
Posts: 24,105
Registered: ‎03-09-2010

As a general rule a BIOS (Basic Input Output System) shouldn't need updating unless you've upgraded to a better CPU or faster memory. (Before 1995 you couldn't easily update a BIOS, then with the invention of EEPROM memory it became more practical.) The BIOS that comes included with every motherboard should be compatible with any and all CPU's/devices that were available at that time. In twenty plus years of computing, including assembling computers from components, I've never had to update the BIOS. Now if you're using a two or three year old motherboard/BIOS and combining it with a brand new CPU/memory that uses somewhat different technology than the old BIOS was designed for, it would need updating, but any commercially sold computer should have an up to date BIOS for the hardware that's included.

Fly!!! Eagles!!! Fly!!!
Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

This scammer wants to ruin a person's new HP computer.

Respected Contributor
Posts: 2,240
Registered: ‎04-10-2014

ELM329 ...I came across this HP RECALL...Maybe this may help with your answer.

 

 

 

 

On June 14, 2016 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies for certain notebook computer batteries that were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015 and/or were sold as accessories or spares, or provided as replacements through Support. The affected batteries have the potential to overheat, posing a fire and burn hazard to customers.

What to do

  1. Go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 to validate your battery.
  2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.

Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.

If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us

Or call:

  • Canada: 1-888-202-4320 (8 am – 7 pm, CST Monday–Friday, excluding holidays)
  • USA: 1-888-202-4320 (8 am – 7 pm, CST Monday–Friday, excluding holidays)
  • Worldwide Support telephone numbers: https://hp.com/go/Recallcontacthp

List of Potentially Affected Items

Item

Item Desc

267528

HP 17.3" Laptop without Office

267540

HP 17.3" Laptop with Office

280194

HP Laptop and Printer Bundle

282042

HP 17" AMD 1TB Laptop

282045

HP 17" Laptop with MS Office

289433

HP 17.3" AMD Laptop

329249

HP 17.3" 8GB/1TB Laptop

329255

HP 17.3" 8GB/1TB Laptop+Office

340314

HP 17.3 touch ci5 dc 8/1

340316

HP 17.3 ci3 DC 4/750 win8.1

341685

HP Pavilion 17.3 A4 8GB/1TB

341690

HP Pavilion 17.3 8GB/1TB w off

358866

HP 17.3"Quad/1TB wBeats+Office

358867

HP 17.3 A8 Quad/8GB/1TB wBeats

370095

HP 17.3 AMD 4/750

370098

HP 17.3 Touch A8 6/750

370102

HP 17.3 i3 4/750 Laptop

373792

HP 17.3"Quad wBeats+Office-IVR

373823

HP 17.3"Quad/8GB/1TBwBeats-IVR

384829

HP 17" A4, 8GB, 1TB

384874

HP 17" Core i5 8GB/1TB Laptop

384914

HP 17" Touch QC 8GB/1TB Laptop

387522

HP 17" Core i5 Laptop - IVR

404550

IVR HP 17 touch QC 8GB/1TB-IVR

408627

HP 17.3" Touch 8GB/1TB Laptop

408629

HP 17" Touch 8GB/TB Laptop-IVR

410643

HP 17.3 Core i5 8GB/1TB Laptop

412145

HP 17 AMD QC 8/1 w/ Tax sftwr

417164

HP 17" AMD QC 8/1 Laptop

417167

HP 17" Touch AMD QC 8/1 Laptop

424144

HP 17 QC 8/1 AMD + Office

424146

HP 17 QC 8/1 AMD w Beats

425429

HP 17" Touch AMD QC 8/1 Laptop

426671

IVR HP 17 touch AMD 8/1

426802

HP 17.3" 8GB/1TB Laptop Bundle

426803

HP 17.3" 8GB/1TB Laptop - IVR

438002

HP 17.3" Quad-Core 8/1 Laptop

438099

HP 17" Touch 1TB Win 10 Laptop

445676

HP 17" QC 8/1 Win10 Laptop

445824

HP 17 AMD QC 8/1 Laptop

445931

HP 17 touch AMD QC 8/1 + tech

447492

HP 17 Touch 8/1 Win10 Laptop

452529

HP 17" QC 8GB/1TB Win10 Laptop

454395

HP 17" Touch QC 8GB/1TB Laptop

456336

HP 17" AMD A4 8/1 Laptop

468731

HP 17 Pavilion intel QC Laptop

469581

HP 17" A4 8/1 Laptop

 

Click the link below to view the official letter sent from HP:

Trusted Contributor
Posts: 1,789
Registered: ‎06-26-2014

Re: HP Strange Occurence

[ Edited ]

@gardenman - My 2 year old HP laptop (purchased via Costco, and Win 10 OS) just had a BIOS update alert last week. I did do the install. There was nothing other than Win 10 updates that had ever been added.

 

Up until last week I think I'd only done one BIOS update in 20 years and through several computers.

Honored Contributor
Posts: 24,105
Registered: ‎03-09-2010

@sandraskates wrote:

@gardenman - My 2 year old HP laptop (purchased via Costco, and Win 10 OS) just had a BIOS update alert last week. I did do the install. There was nothing other than Win 10 updates that had ever been added.

 

Up until last week I think I'd only done one BIOS update in 20 years and through several computers.


BIOS updates aren't done commonly simply because if something goes wrong, you're in big trouble.  Many/most motherboards now come with dual BIOS chips so you always have one functional BIOS on the computer which is smart. In the not too distant past if you tried to update a BIOS and it went badly the motherboard would have to have a new BIOS chip installed. With a dual BIOS setup you can mess up badly on one and still have a functional BIOS on the other. Without a functional BIOS your computer becomes a paperweight, so it's something to be cautious playing around with..

Fly!!! Eagles!!! Fly!!!
Trusted Contributor
Posts: 1,789
Registered: ‎06-26-2014

Oh yeah @gardenman - once upon a time I did computer support and I know BIOS updates could be dicey!

I have not heard of dual BIOS and no idea if my laptop has that. Good info.