Customer Care

[Runner26]

Is anyone having this issue on Google Chrome on PC when they logged on to QVC to order or view their account, the "i" icon comes up instead of the "lock" icon, indicating it's not secure?

This only happens on QVC site where there's an "i" icon instead of the "lock" icon (https) where you login and put in your user name and password.

I routinely clear all cache/history daily. I'm on Windows 10 and everything is updated. (Right now I'm using Edge to post this since the login on Chrome is not secure)

[IamMrsG]

Info or Not secure

The site isn't using a private connection. Someone might be able to see or change the information you send or get through this site. 

You might see a "Login not secure" or "Payment not secure" message. We suggest that you don't enter sensitive details, like passwords or credit cards.

On *some sites, you can visit a more secure version of the page:

1. Select the address bar.
2. Delete http://, and enter https:// instead.

If that doesn't work, contact the site owner to ask that they secure the site and your data with HTTPS.*

*Emphasis mine.

[Runner26]

QVC mods - Please forward my concern to the appropriate personell. Here's a screenshot of what I get. When I click "sign in" I'll get a quick "lock" symbol (if you blink you missed it) and it goes to the "i" symbol. I've tried many sites (HSN, Evine, Best Buy, ect., that when I click on their sites to sign in, I get the lock icon). Notice on the screenshot that it's https

[Kim-QVC]

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@Runner26 wrote:

QVC mods - Please forward my concern to the appropriate personell. Here's a screenshot of what I get. When I click "sign in" I'll get a quick "lock" symbol (if you blink you missed it) and it goes to the "i" symbol. I've tried many sites (HSN, Evine, Best Buy, ect., that when I click on their sites to sign in, I get the lock icon). Notice on the screenshot that it's https

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Hi @Runner26 - Thank you for your post in our forums, I have forwarded your concern to our IT department.
~Kim

[corita]

Exactly my concern...I'm done with this website until it is fixed!!!!

[Junebug54]

@Runner26 Just thought I'd let you know that I am having the exact problem.   It only happens when I come to the blogs & forums site.   It says page is trying to load scripts from unauthenticated sources...   

[rstedem]

same issue

[rstedem]

I am having the exact same issue....also seeing no padlock when entering credit card info, and  the small letter i at beginning of url adress

[sunshine45]

i am using a laptop and firefox.

when i go to my order status page there IS a padlock and the "i"  says that my connection is secure.

[skuggles]

I've been getting the "this site is not secure" message for months here. Nothing new. Some of the other complaints mentioned all over the forums are new. All in all, I have no faith in the security of the website anymore.