TSV Dyson/Q card - misleading

58Meezer · ‎03-21-2010

I applied for the Q card today to take advantage of the $30.00 egift card. I was approved and I thought I would have instant access to my Qcard to be able to purchase the Dyson V6 TSV - I was told I would receive an email. So I waited for 3 hours checking my email periodically -

I called by Symphony CC to ask in regard to when I would be receiving my Credit Card number - they said I would get an email probably in either 24 hours or 48 hours and receive the number via snail mail.

I understand security and are appreciative of that. However the hosts were giving the impression you could apply today and if accepted be able to use the Qcard and get the $30. egift card....

I ordered the Dyson with another credit card - so disappointed - I feel through no fault of my own - I am not able to take advantage of the $30 EGift card...

Very Disappointed....Is there anything Customer Service can do to help me??

QVCkitty1 · ‎05-23-2015

@58Meezer wrote:
I applied for the Q card today to take advantage of the $30.00 egift card. I was approved and I thought I would have instant access to my Qcard to be able to purchase the Dyson V6 TSV - I was told I would receive an email. So I waited for 3 hours checking my email periodically -

I called by Symphony CC to ask in regard to when I would be receiving my Credit Card number - they said I would get an email probably in either 24 hours or 48 hours and receive the number via snail mail.

I understand security and are appreciative of that. However the hosts were giving the impression you could apply today and if accepted be able to use the Qcard and get the $30. egift card....

I ordered the Dyson with another credit card - so disappointed - I feel through no fault of my own - I am not able to take advantage of the $30 EGift card...

Very Disappointed....Is there anything Customer Service can do to help me??

Yes, I'm almost positive I heard David say this, but I was only half listening.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

GCR18 · ‎07-03-2013

When I got my q card, I think I got the number right away and it was followed up with something in the mail. It was also attached to my q account. The ecards usually are sent something like a month after the purchase. They aren't used immediately.

Beth-QVC · ‎06-14-2015

@58Meezer

I would be happy to assist you - just send me an email to QVCSocialTem@qvc.com and we will sort this out. Beth QVC

jpie · ‎06-21-2010

I heard David V. say earlier this morning that you would get an email with the $30.00 gift card information when the Dyson unit was shipped out to your address.

Katcat1 · ‎07-21-2011

All the hosts want to do is sell the product. They can't be bothered with the details which I feel is not right. Hopefully, CS can help you.

kindness is strength

PocoLoco · ‎06-30-2010

I purchased the Dyson TSV on my Q card. How do I get the $30.00 gift card? I called customer service and they had no idea what I was talking about. Can anyone help?