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09-25-2016 06:26 PM
I did an online search but did not come up with any place that sells the Duraflame remotes by themselves.
Are you able to direct me to a website or number where I can purchase replacements?
09-25-2016 06:55 PM
Did you check Amazon? I bet you will need to contact the manufacturer directly.
09-25-2016 07:19 PM
I checked Amazon first. I will go directly to the website to see what is there.
09-25-2016 07:28 PM
Twin-Star International Inc
888-674-7517
Hope that helps!
Beth QVC
09-25-2016 07:29 PM - edited 09-25-2016 07:30 PM
Thanks, @Beth-QVC. I will give them a call.
04-23-2017 03:13 PM
Did you ever find out where to buy a remote? I need one now. Plan to call the com-any in the AM but was wondering if you were successful. Thanks!
04-23-2017 03:38 PM - edited 04-25-2017 12:20 AM
rockymax wrote:Did you ever find out where to buy a remote? I need one now. Plan to call the com-any in the AM but was wondering if you were successful. Thanks!
Attention: @flickerbulb - this one's for you!
~
@Rockymax, Sorry, I tried to get @flickerbulb's attention, but no reply yet ... perhaps in the next day or so. (4/24 - 9:20 p.m. PST)
05-13-2017 11:41 PM
We contacted the company directly via email. They were very helpful, responded to my email question the next day with a phone call from an actual person, took our information and sent us the correct remote within a few days. There was no charge for the remote itself, just a shipping charge of $17. I was very happy with their excellent customer service. It is so rare these days!
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