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Respected Contributor
BornToShop
Posts: 3,193
Registered: ‎03-10-2010

Duraflame Issue

‎08-24-2016 07:14 PM

I posted a thread in the HOME forum regarding a defective crack in my Duraflame I purchased in October 2015.  Is there any recourse or contact regarding this matter as I am not the only person with this issue.  Thanks.  

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QVC Customer Care
QVC Customer Care
Paulette-QVC
Posts: 378
Registered: ‎06-14-2015

Re: Duraflame Issue

‎08-24-2016 08:35 PM

@BornToShop  We are sorry to hear about your Duraflame. Please forward your order information to QVCSocialTeam@qvc.com.

 

Thank you,

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Respected Contributor
BornToShop
Posts: 3,193
Registered: ‎03-10-2010

Re: Duraflame Issue

‎08-25-2016 09:10 AM

Thank you Paulette for directing me to the appropriate contact.  I just emailed them this morning & I am wondering if there are other consumers that might have this same issue with this particular model besides the one who responded to my post.  Again, thanks @Paulette-QVC!

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