Customer Care

[Shaunac]

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@makena wrote:

Did you return within the 30-day policy.

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@maken

absolutely.  I returned within just a few days of receiving the product. 

[Shaunac]

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@gmkb wrote:

@Shaunac Are you quite sure you got the wrong thing?  I have ordered quite a few of ED candle sets and they come in 4 scents, not a choice of one scent.

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@gmkb

I didn't receive the wrong set.  The set was described as berries, but it smells just like pine.  The set also comes in a set called pine and the candles are in a green glass.  These were in a red glass, but smelled like pine.  Clearly, the manufacturer poured the wrong scent into the wrong glass. 

[Shaunac]

I chose the email route first as I don't have time to sit on the phone.  When I have time to spare I will call customer service.  Until then, I came here to vent. 

This is obviously a mistake with QVC, not me not liking the scent, as the email stated.

[Shaunac]

I received an email response stating I have been given a complete refund.

Thank you QVC for making it right.