Community Chat

[CaChica]

I just received a liz claiborne top a few days ago paid around 26. for it.  Today it was on Lunchtime special for under 10.  I wrote customer service and they replied with a refusal to make a price adjustment.  Was this c.s. rep. in error or has the policy changed?

Thanks for any info.

[JustJazzmom]

It's like the Magic 8 Ball call back and talk to someone else -- it will be a different answer. IMO you should get a price adjustment.

[Julie928]

I would give them a call and (politely) ask them to make the price adjustment.  Unless their policy has changed, if an item was purchased within 30 days and it goes on sale they should make the adjustment.  It's worth a try ~ good luck!  :-)

[tansy]

Maybe try the social team.  Sometimes a mod pops into a thread and offers to help a poster.  I think you should get the price adjustment.

[CaChica]

This is the reply I got to request my email...

'Our apology regarding our 45 day price adjustment does not apply to lunch
time specials are one time only sale items.
We appreciate your understanding and thank you for shopping with us.

It has been a pleasure assisting you.  Thank you for shopping with QVC!


Regards,

Randy'

=====

I'll call them in the morning and see what they say.  Thanks.

[JaneMarple]

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@CaChica wrote:

This is the reply I got to request my email...

'Our apology regarding our 45 day price adjustment does not apply to lunch
time specials are one time only sale items.
We appreciate your understanding and thank you for shopping with us.

It has been a pleasure assisting you.  Thank you for shopping with QVC!


Regards,

Randy'

=====

I'll call them in the morning and see what they say.  Thanks.

The best of luck to you.

[CaChica]

Magic 8 Ball is right, ha, ha.

[sunshine45]

definitely call.

whenever i see a price lower than what i paid (even if it is a lunchtime special or one day only) i have never had a problem getting an adjustment.

i always thought it was 30 days....didnt know it was 45!

[Carmie]

I am under the impression that there is a law in Pennsylvania that states that if an item goes on sale within 10 days of purchase, the seller must adjust he price and refund the difference.  QVC is located in PA.

I would call CD again and see if they will adjust the price for you.  IF not, some credit card companies will adjust a price if the purchase was made on their card... Citi, Barclay, Chase and Discover offer this as a perk on some of their cards.

[Tinkrbl44]

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@CaChica wrote:

I just received a liz claiborne top a few days ago paid around 26. for it.  Today it was on Lunchtime special for under 10.  I wrote customer service and they replied with a refusal to make a price adjustment.  Was this c.s. rep. in error or has the policy changed?

Thanks for any info.

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@CaChica

This has happened to me ,,, but IMO you should have called and spoken to a human being .... don't email.  It's more difficult for them to decline a customer on the phone.