@AngusandBuddhasMom wrote:
@WenGirl42 wrote:
@Plaid Pants2 wrote:
I just went to the Home Depot website, and I put some pavers in to my shopping cart.
On the page where you enter your name, email adress, phone number, street address, & credit card info, to the side, it shows your total.
Right where it shows the total price, it says, that they will deliver "to your curb or the receiving area of your job site".
@Plaid Pants2 That's what the OP said she expected...that the stone would be delivered to her curb. Don't you interpret that to mean that they would take the stone off the truck and drop it at the curb? I certainly do. To me, "Delivered to my curb" doesn't mean they back the truck up to the end of my drive, and I have to climb on and get the stone out myself.
@WenGirl42 while I understand your point. You are looking at HD as a regular store. This is a store for contracters first homeowner second. A big ticket item like pavers would be to HD something that is delivered to a site that a contracter will have someone there to help unload. So they asked if someone is there to help unload. I think they are purposley gray in the area of unloading as they don't want full responsibilty with a homeowner.
My family owns a gardencenter and does landscape and paver installation. So if they are doing a paver drop off without installation, they will build into the price the cost of unloading the pavers. As it is a heavy item that needs more then one person plus a bobcat to move them.
Well, the delivery is late.. no one is here yet.
I don't see HD as a contractor'splace. The are a store catering to homeowners. They even run commercials on TV for home owners. They have videos on their website showing homeowners how to install the pavers by themselves.
My son is a HVAC Technician and he would never in a million years purchase plumbing supplies at HD as he said they carry junk, especially the water heaters. Contractors get their supplies whole sale at places where homeowners can't purchase.
On the flip side of the coin, HD is not doing the delivery. They have an independent freight company doing the delivery, so it is the freight company's responsibility to deliver to the curb, not drive to the curb. I paid for delivery, so they better deliver.
The dispatcher did not say the driver would not unload, she said he would need help maneuvering the stone... whatever that means.
I am not too happy about staying home all day to wait for a delivery between 11 and 2 who are already more than an hour late.,, with no phone call.
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