Blogs

QVC App + Apple Watch

by ‎08-29-2015 10:00 AM - edited ‎12-22-2015 08:54 AM

Our Apple Watch TSV is here!  

 

You can shop it here > Apple Watch TSV with 3 Bands

 

If you are new to the Apple Watch, I wanted to pass along some Tips on how to use the App on the Apple Watch.   The cool thing about this watch is that I can use it for all of my fitness, shopping lists, paying for groceries (that's right, leave your wallet and shoppping list in the car- this watch is going to do it all for you!)

 

Enjoy!

Kerstin

 

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What is this?

Apple, Inc. launched the brand new Apple Watch on April 24. For the first time ever, QVC will be available on this new platform on the day it is launched to customers!

 

Why is this interesting for QVC?

Our objective is to provide a new platform for the current customers to engage with QVC via the Apple Watch. Our QVC customers will update their watch kit setting from their phone to display the QVC experience on their watch. This will allow them to have access to our most important content, the Item on Air and Today’s Special Value.

 

How does the watch work?

The following is a link to a video created by Apple. This will walk you through all of the features of the new watch. http://www.apple.com/watch/films/#film-reveal

 

What does this mean for QVC customers?

Customers who use the QVC iPhone app and purchase the new Apple Watch can now stay even more connected with QVC! Just download the Apple Watch app on to your iPhone, follow a few simple steps, and you’ll have instant access to push alerts, Item on Air and daily TSVs.

 

QVC Push Alerts:

oThis functionality will automatically be available to customers who have downloaded the Apple Watch app and the QVC iPhone app to their iPhone, and are opted in to receive QVC push notifications

oWhen the customer receives the push notification to their watch, they are able to click on the QVC icon to navigate into the QVC Watch app.

 

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Note **The customer MUST have the latest version of IOS 8.2, Apple Watch app and QVC app downloaded on to their iPhone, and be opted in to receive QVC Push notifications.

 

QVC Glance

A glance is a time-saving feature that condenses the most relevant information from each app into a format you can easily scan on the fly. The customer has the ability to set glances on their watch and scroll through them with the swipe of a finger.  

 

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QVC App

Customers can choose to open the QVC app directly from the Apple Watch home screen. The app will offer customers the ability to access Item on Air and Today’s Special Value information at all times.

 

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Handoff to a Secondary Device

When using the Apple Watch, the customer must “handoff” the transaction to your iPhone to complete a purchase.

 

To complete a handoff, customer must have already updated to IOS 8.2 and downloaded the Apple Watch app. Additionally, both devices must be signed into iCloud with the same Apple ID. Bluetooth must also be enabled

 

1.The customer is currently viewing the QVC App on their watch . The QVC icon will automatically display on the connected iPhone/iPad.

 

2.If the iPhone is in a LOCKED STATE, it will display a QVC icon within the lower left section of the device. (see next page)

 

3.If the iPhone is in an UNLOCKED STATE, it will display the QVC icon within the multi-task view. Customer can reach the multi-task view by double tapping on the home button. (see next page)

 

4.The user swipes the QVC icon upward on the iPhone. If the phone is locked by passcode, the user must enter passcode to continue.

 

5.The iPhone launches the QVC app to the PDP page for the product displayed on the watch at the time the handoff was launched.

 

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FAQ's

When will this launch? It launched in Apple and QVC will have on-air on Saturday, August 29th.

 

How do I get the app? You must first update to IOS 8.2 and download the Apple Watch app from the App store. If you do not already have the QVC app, you must go to the Apple Watch app store where you will find all iPhone apps that contain watch functionality. If you already have the QVC app, you should then receive an indication that it has an update available. Be sure to run that update before proceeding. Once complete, go into the Apple Watch app and begin pairing the two apps. Upon completion, you should be ready to go!

 

Where can I buy the Watch? You can currently purchase the Apple Watch through Apple.com, your local Apple Store, and at any certified retailer. QVC will be selling the watch and accessories as well.

 

Can I make QVC purchases on the Watch? Upon launch, you cannot make purchases directly from your watch. You can, however, continue your experience from the Watch directly to your iPhone to learn more information or make a purchase.

 

Technical Information

The Watch runs in conjunction with your iPhone. It’s compatible with all iPhone models 5 and up. You must also be using IOS 8.2.

 

You will only receive Push alerts on your Watch if you are opted in to receive Push alerts from QVC. To do this, you must have opted in when you downloaded the app. You must also have the notification setting on your phone set to allow notifications from QVC.

 

If you’ve previously opted out of Push notifications but would like to begin receiving them now, you will need to delete the app from your phone and reinstall it. When doing this, you will once again be asked if you’d like to receive notifications from QVC. At this point, select “Yes”.

 

Please also keep in mind that you’ll need to ensure you have opted in to receive notifications within your phone settings as well. This setting will always override any app settings you select. So, even if you opt in to notifications from the app, if the phone is set to not allow them then you will never receive such notifications.