Following are some key questions about Today's Special Value®.
Q: What is the approximate weight of the notebook? A: The Inspiron 15R weighs 5.8 pounds, and the Inspiron 17R weighs 7.2 pounds, including battery and lid. (Weights may vary based on configuration and manufacturing variability.)
Q: What is the battery life of the Notebook? A: Inspiron 15R has up to 7 hrs 26 min of battery life* with a 6-cell battery. Disclaimer*Tested system configured with standard 6-cell 48 WHr battery and equipped with 3GB memory, Intel® HD Graphics 3000*, Intel® Core™ i5-2410M (2.3 GHz, 3MB L3, 2C/4T) and 320GB/5400RPM hard drive. Based on testing using the Mobile Mark 2007 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and varies depending on your product's configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time and use.
Inspiron 17R has up to 5 hrs 25 min battery life* with a 6-cell battery. Disclaimer: *Tested system configured with standard 6-cell 48 WHr battery and equipped with 3GB memory, Intel® HD Graphics 3000*, Intel® Core™ i3-2310M (2.1 GHz, 3MB L3, 2C/4T) and 320GB/5400RPM hard drive. Based on testing using the Mobile Mark 2007 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and varies depending on your product's configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time and use.
Q: Is this Wi-Fi Capable? A: Yes, both notebooks have a wireless card built-in.
Q: How do I change the lids? A: Push the button and slide the lid off.
Q: What's the difference between 1st Generation and 2nd Generation Intel Core processors? A: The 2nd Gen Intel Core processor delivers faster processing and better graphics. What this means for you is that you'll zip through tasks faster and your photos and videos will have a higher quality look.
Q: Will the lids for the Inspiron XPS fit on the Inspiron 15?
A: No, only Inspiron lids will fit on the chassis.
Q: Is the processor the second-generation I5?
A: Yes, Intel Core i5-2430M is a second-generation Intel processor.
Q: What is the difference between the 17” and the 15”?
A: The 17” has a built-in subwoofer, weighs 7.2lbs (the 15” weighs around 5.8lbs) and has an approximate battery life of 5 hours 25min which is roughly 2 hours less than the 15”.
Q: Does this have a DVD player?
A: Yes, the built-in optical disc drive can play CDs, play DVDs, burn to blank CDs, and burn to blank DVDs. It does not play Blu-ray DVDs.
Q: How many gigs of video ram does it have?
A: Both of the systems have Integrated Intel HD Graphics with 1.6GB of dynamic video memory.
Q: Do you need a wireless printer to hook up to this Dell?
A: The laptops can be hooked up to a printer in two ways: you can use a USB cable or you can print wirelessly.
Q: Does this have a built-in sd card slot?
A: Yes, there is an 8:1 card reader that will read the following types of cards:
• Secure Digital (SD) Memory Card • Secure Digital Extended Capacity (SDXC) • Secure Digital High Capacity (SDHC) • Multi Media Card (MMC) • Multi Media Card plus (MMC+) • Memory Stick (MS) • Memory Stick Pro (MS Pro) • xD Picture Card (xD)
Q: How do you make the windows that you have open fly across the screen, in order to see what you have open?
A: To flip through the open windows, you just need to hold the window key and then the tab key.
Q: Can this laptop be connected up to a docking station and an external monitor?
A: The laptops can be hooked up to an external monitor via the VGA or HDMI port, or you can use a USB port replicator. If you want to use an external monitor you will need to ensure that the port replicator has video ports.
Q: Is this good for new video games such as Call of Duty that you play with other people around the world? Does it have a gaming graphics card?
A: Yes, both systems exceed the manufacturers specifications for games such as World of Warcraft and Call of Duty.
Q: Does the webcam work with true to life movements, and not delayed movements?
A: The webcam is built in 1.0MP HD (1280 x 720) with a single digital microphone and does not have the video lag you see in earlier models.
Q: Is there a port for an external mouse?
A: Yes, both laptops have three3 USB ports.
Q: Will the software that moves information from one computer to another also move the program files? I have many other programs on my current computer like Hallmark, Print Master, Full Microsoft Office Suite , and a home business program.
A: Yes, all programs, data, files, and favorites can be transferred. The user has the ability to choose what they want to transfer or they can transfer everything.
Q: Is this laptop ready to connect to my wireless Internet or do i need some other accessories?
A: Both laptops have the Intel Centrino wireless N1030 adapter and are ready to connect to your wireless network right out of the box.
Q: Is this Dell laptop offered with a backlit screen?
A: This feature is not available on the Inspiron line. The chiclet keyboard is not backlit.
Q: Can I buy more covers?
A: QVC will have additional lids available in mid-December 2011.
Q: Is there a docking station available for this laptop?
A: No, there is no docking station available. However, you can use a USB port replicator. If you want to use an external monitor you will need to ensure that it includes video ports.
Q: Can you burn CDs and DVDs with this notebook?
A: Yes, the built-in optical disc drive can burn to blank CDs and burn to blank DVDs.
Q: How many GB is the graphics card?
A: Integrated Intel HD Graphics 3000 comes with up to 1.6GB Dynamic Video Memory.
Q: Does this have a wireless card for outside usage?
A: Both have the Intel Centrino wireless N1030 adapter and are ready to connect to a wireless network.
Q: Does this have media buttons like Mute and Pause, like the Inspiron 1520?
A: Yes, there are mute, volume controls, fast-forward and pause/play keys on the top of the keyboard.
Q: Is Outlook Express included?
A: No, Outlook Express is no longer available, however both laptops have Windows Live Essentials which gives you powerful software for work and play. Below are just a few of things you can do with Windows Live Essentials:
Photo Gallery: Touch up, organize, and share your photos and videos.
Movie Maker: Easily turn your photos and videos into polished movies.
Mail: Manage all of your email accounts, calendars, and contacts right on your computer.
Messenger: Video-chat with family/friends and share photos and videos instantly.
Q: Can WiDi technology allow me to watch YouTube on my TV?
A: Yes, you can use WiDi to watch YouTube on your TV as long as you have a WiDi adapter. See item number E198604, the Belkin ScreenCast TV Adapter for Intel Wireless Display.
Q: How well does the built-in 1.0MP HD (1280 x 720) Webcam with single digital microphone work?
A: The 1.0MP HD webcam is fantastic; not only do you get a smooth streaming video experience, it is also in HD, which is great when you are chatting with friends and family.
Q: I just purchased the 17-inch Dell. Does it have an S-Video jack that connects to most standard HDTVs?
A: No the system does not have S-video jack, but it does have an HDMI port (High Definition Multimedia Interface) to connect to your HDTV. You can also buy a WiDdi adapter and use the Intel Wireless display.
Q: I need more details on the warranty.
A: The warranty that comes with the system is a 1-year, mail-in warranty. This means that after troubleshooting with Technical Support, if the system still needs repair then Dell will send you a packaging slip so you can pack the system back in its original box and mail it in for repair. A 3-year hardware warranty and 3 year accidental damage warranty are available for purchase at point of sale on QVC.
Q: Will I still be able to use Windows Vista and Windows Movie Maker?
A: The system comes with Windows 7 Home Premium 64 Bit operating system. If you wanted to use Vista you would need to overwrite the operating system with a licensed copy of Vista which would void any software technical support form Dell, so if you had any issues you would need to contact Microsoft directly which may incur additional charges. The systems have Windows Live Essentials which includes the latest version of Movie Maker.
Q: Does this support the use of dual monitors?
A: Yes this system does support dual monitors.
Q: What is the RPM?
A: The hard drive runs at 5400RPM.
Q: Will this Dell play Blue-ray DVDs?
A: The built-in optical disc drive can play CDs, play DVDs, burn to blank CDs, and burn to blank DVDs, but does not play Blu-Rays.
Q: Do I have to have a smart TV for it to work?
A: No, the Intel WiDi just needs an Intel Widi adapter in order to stream wirelessly to your TV.
Q: Is this computer capable of transferring a movie onto a TV screen without having a disc?
A: Yes, absolutely as long as you have the Intel WiDi adapter you can stream movies wirelessly from your new Inspiron to your TV.
Q: Can saved Word docs be easily transferred to this laptop without loss or reformatting to the new Windows 7?
A: Yes, using PC Mover with the laplink cable you can either transfer all your files and programs to your new laptop or you can pick what you want to transfer.
Q: Do I need to create recovery, driver or backup disks? How is the sound?
A: When you get your new computer you will be given the option through Dell connect 3.0 to create a backup of your system. If you want to do this at a later date the option is available on one of the Dell Stage tiles. Both of the laptops have SRS premium surround sound, and the Inspiron 17R also has a built-in subwoofer so the sound is fantastic.
Q: I am interested in the adaptor to allow us to put "pictures" on the TV screen? how do we purchase this product?
A: The Belkin ScreenCast TV adapter for Intel Wireless Display is available on QVC for $99.95, item number E198604.
Q: Can you connect this computer to an Interactive White Board?
A: Yes, providing that Interactive White Board supports Windows 7.
Q: Does this include Access?
A: No sorry this system does not include Microsoft Access, you will need to purchase Microsoft Office 2010 Professional.
Q: Will this accept a second monitor hooked up?
A: Yes, the laptop will accept a second monitor hooked up through either the HDMI or VGA port.
Q: Can I install and use 32-bit programs on the 64-bit Windows Home Premium OS?
A: Yes you can.
Q: Is in-home service available at an additional charge?
A: Yes, the 3-year complete care option that is available from QVC has in-home service if the problem is not resolved with phone, chat, or email troubleshooting.
Q: I have an older PC that is running slow. If I transfer my files over to the new computer will it also transfer over whatever is making my old computer run slow?
A: It is best to ensure that you run a full scan to check for viruses, malware and spyware before transferring your files to ensure that you do not transfer viruses
Q: Does this hook into an N router?
A: Yes both of the laptops are N wireless compatable.
Q: How do I go about connecting with my current provider with this new Dell?
A: Both systems have built-in wireless as well as an Integrated network connector 10/100 LAN (RJ45) port to connect to the Internet.
Q: Is any financial software included with this offer?
A: No the system does not include any financial software, however you can use the starter version of Microsoft Excel to create spreadsheets.
Q: Will I get help/support setting the computer up once I receive it?
A: Dell does offer set-up assistance through Dell solution center which is separate from Dell Technical Support and may require an additional fee.
Q: Is it possible to use as a reader? I'm not sure how much space is needed to download books.
A: Yes you can read books on the system, E books are small files and wont use much space on the 640GB Hard Drive.
Q: Does it come with the restoration disc CDs?
A: We no longer offer CDs, but one of the Stage Tiles is Dell Support Center which allows you to create back ups.
Q: How will my iPod work with this Dell? Will it be easy to use my iPod and download music from iTunes with this Dell?
A: Yes you can set up an I tunes account on your Dell and sync with your Ipod.
Q: I have a NetGear router that is several years old. Will there be any problem connecting to that?
A: As long as the router supports wireless g or n then you will be able to connect to it.
Q: I play SIMS 3 and I'm looking for a computer with better graphics that can support the game and video and all of the extension packs that I add to.
A: This system exceeds the minimum system requirements for Sims 3.
Q: Can I use a stylus to draw on the screen?
A: Sorry this system is not touch-compatable so you will not be able to use a stylus on the screen.
Q: I currently own a 6-year old Dell Inspiron 6000. How does the TSV compare to my much older laptop. I don't have a webcam, but other than that, how does it compare?
A: This is like comparing a GoKart to a Lamborghini, everything will be faster.
Q: Does Skype come preloaded?
A: No, you will need to go to Skype.com and download it.
Q: I currently have a desktop with two speakers on my desk and a sub on the floor. Would I be able to still plug theses in to this laptop?
A: The Inspiron 17R has 2 built-in 2Watt speakers as well as a built in 3 Watt subwoofer so you will not need to use your larger ones. If you still want to use them you can plug the green audio cable into the headphone jack.
Q: I want to replace my desktop computer. Modem and router connected to this now. Do I need to get another desktop to run these items or can I replace with a desktop? I am running a home business using Quickbooks.
A:If your router has wireless capabilities you are good to go, or you can use the 10/100 Ethernet port on the computer if you do not have wireless.
Q: Can this computer be connected to a TV without HDMI ports, such as with an audio/video cable?
A: Yes if the TV has a VGA port then you can connect using the VGA port on the computer
Q: If I have Wi-Fi in my house can I print to our printer without hard wiring it?
A: If your printer has built-in wireless, then yes you can print wirelessly; if the printer does not have a built in wireless card you will need to hook it up via one of the 4 USB ports.
Q: Does this computer have hyperthreading?
A: Yes, the processor has Hyperthreading capability.
Q: Will my current USB2 cables work in the USB3 ports since there is only one USB2 port and two USB3 ports?
A: Yes, USB 3.0 is backward-compatible but you will get USB 2.0 speed.
Q: Do I have to pay extra for US-based tech support?
A: Dell has support centers in countries all over the globe in order to provide coverage 24 hours a day, 7 days a week. These sites handle phone, chat, and email support for all of Dells customers to provide quick and efficient results when support is needed. If you want guaranteed US based support there is an additional charge of $99 for a year
Q: Is the optical drive upgradable? I would like to change the Optical drive to a Blu Ray. Is this possible?
A: No, sorry the optical drive is not upgradeable to BluRay but you can use an external USB BluRay.
Q: Do you have to purchase a Dell printer to work with this laptop?
A: Dell laptops are compatable with any printer.
Q: Is the keyboard full-size?
A: Yes, both laptops have a full-size keyboard with a separate numeric keypad.
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