Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
-
Blogs & Forums
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
I have been ordering from qvc monthly for the past two and a half years. I have never had an issue.
hm well wish they would have come through for me when the didn't ship one of my SHP 32 oz I ordered and they charged me for. They could have sent two 16oz to replace it but instead essentially told me too bad so sad. It was their error so it would have been nice had they made it right. That was the one time I REALLY wanted the item and they didn't come through. The few other issues I've had wasn't as big of a deal since I didn't care that much about the items but even those issues they didn't really resolve well, imo. I guess some are lucky and always get good customer service.
oh no!! I hope you at least were able to get your money back!well, sure, but I didn't want my money back.
I really wanted my SHP so it would last me until next summer. But oh well, not the end of the world.
I don't understand why they wouldn't just send you 2 of the 16 oz. size. I would have been very disappointed if this had happened to me. Unless they didn't have any of the 16 oz. size in stock. You will be able to get more of the SHP in the December tsv. Of course, it isn't worthwhile to order this unless you will use the other seasonal formulas that are offered. You can also buy the tsv and use the cleansing conditioners that you don't want as gifts. I am sure that many of us plan on buying 2 of the December tsv's and using some of them as gifts.
I was very disappointed. Even talked to a couple people and both said no. And yes, they DID have 16 oz SHP in stock and available. It was their error so it seems like they could have did this for me in order to correct their error. Unfortunately, I don't use 3 out of the 5 in the tsv so I won't be getting it unless someone wants to trade me. Otherwise, I am SOL until summer.
I would have called corporate. I bet they would do it because 2 of the 16 oz are more expensive than the one 32 oz and they wouldn't put good customer service service. You are a better person than I HD, because I would have been screaming to everyone until they it. Lolhm well wish they would have come through for me when the didn't ship one of my SHP 32 oz I ordered and they charged me for. They could have sent two 16oz to replace it but instead essentially told me too bad so sad. It was their error so it would have been nice had they made it right. That was the one time I REALLY wanted the item and they didn't come through. The few other issues I've had wasn't as big of a deal since I didn't care that much about the items but even those issues they didn't really resolve well, imo. I guess some are lucky and always get good customer service.
oh no!! I hope you at least were able to get your money back!well, sure, but I didn't want my money back.
I don't understand why they wouldn't just send you 2 of the 16 oz. size. I would have been very disappointed if this had happened to me. Unless they didn't have any of the 16 oz. size in stock. You will be able to get more of the SHP in the December tsv. Of course, it isn't worthwhile to order this unless you will use the other seasonal formulas that are offered. You can also buy the tsv and use the cleansing conditioners that you don't want as gifts. I am sure that many of us plan on buying 2 of the December tsv's and using some of them as gifts.
I was very disappointed. Even talked to a couple people and both said no. And yes, they DID have 16 oz SHP in stock and available. It was their error so it seems like they could have did this for me in order to correct their error. Unfortunately, I don't use 3 out of the 5 in the tsv so I won't be getting it unless someone wants to trade me. Otherwise, I am SOL until summer.
Customer Service Reps. have always been great with me. I had 2 (not, but 2 !) dangerous Overheating of electric Glitter Candles (same Model). Both times, QVC hastily offered Reimbursement or Replacement; & paid Postage for Return of both. Another time, the AC Adapter was Missing from a Fountain I Ordered; & they promptly Replaced it. Super professional, & one of the main reasons I am a Repeat Customer.
hm well wish they would have come through for me when the didn't ship one of my SHP 32 oz I ordered and they charged me for. They could have sent two 16oz to replace it but instead essentially told me too bad so sad. It was their error so it would have been nice had they made it right. That was the one time I REALLY wanted the item and they didn't come through. The few other issues I've had wasn't as big of a deal since I didn't care that much about the items but even those issues they didn't really resolve well, imo. I guess some are lucky and always get good customer service.
oh no!! I hope you at least were able to get your money back!well, sure, but I didn't want my money back.
I don't understand why they wouldn't just send you 2 of the 16 oz. size. I would have been very disappointed if this had happened to me. Unless they didn't have any of the 16 oz. size in stock. You will be able to get more of the SHP in the December tsv. Of course, it isn't worthwhile to order this unless you will use the other seasonal formulas that are offered. You can also buy the tsv and use the cleansing conditioners that you don't want as gifts. I am sure that many of us plan on buying 2 of the December tsv's and using some of them as gifts.
I was very disappointed. Even talked to a couple people and both said no. And yes, they DID have 16 oz SHP in stock and available. It was their error so it seems like they could have did this for me in order to correct their error. Unfortunately, I don't use 3 out of the 5 in the tsv so I won't be getting it unless someone wants to trade me. Otherwise, I am SOL until summer.
It definitely wouldn't be worth it to order the seasonal tsv if you won't use most formulas. Unless you were planning on using them as gifts and you could also sell them. I have never sold any beauty products but have read on many threads, not just Wen, that some sell on ebay or similar sites when they have excess inventory or if they receive gwp, they may sell some of these items. Just another idea. I plan on ordering both of the december tsv's but I have never used the FGP or WVM and don't even intend to try the FGP since I know that I probably wouldn't like it. I may just give this to a friend who uses Wen as a gift. I think I would like the WVM, even though, I have never tried it. I may decide to just order one of the tsv's if I decide not to gift some of these items. If I ordered 10 cleansing conditioners they would last quite a while and I am already on AD for the prior tsv.
I definitely agree with you that they should have sent you 2 of the 16 oz. cleansing conditioners.
It definitely wouldn't be worth it to order the seasonal tsv if you won't use most formulas. Unless you were planning on using them as gifts and you could also sell them. I have never sold any beauty products but have read on many threads, not just Wen, that some sell on ebay or similar sites when they have excess inventory or if they receive gwp, they may sell some of these items. Just another idea. I plan on ordering both of the december tsv's but I have never used the FGP or WVM and don't even intend to try the FGP since I know that I probably wouldn't like it. I may just give this to a friend who uses Wen as a gift. I think I would like the WVM, even though, I have never tried it. I may decide to just order one of the tsv's if I decide not to gift some of these items. If I ordered 10 cleansing conditioners they would last quite a while and I am already on AD for the prior tsv.I definitely agree with you that they should have sent you 2 of the 16 oz. cleansing conditioners.
Yeah, I think you are right about the tsv not being a good value if you can't use them all. And I pretty much don't sell on ebay much if I could avoid it and with all the fakes out there, it might be harder to sell them as many might be afraid they are fake (which I wouldn't blame them!). And oh my gosh between Paypal and Ebay's fees, they really take a chunk out of the profit these days. I envy those you can use all the seasonals and love all the scents! 
I would have called corporate. I bet they would do it because 2 of the 16 oz are more expensive than the one 32 oz and they wouldn't put good customer service service. You are a better person than I HD, because I would have been screaming to everyone until they it. Lol
You know, I SHOULD have called corporate. I usually would do something like that for something I really want and paid for but I don't know, guess at that time I was tired of fighting, lol! Thinking back on it, I really should have.
*You're signing up to receive QVC promotional email.
Manage Your Account
Find recent orders, do a return or exchange, create a Wish List & more.
Get More with QCard®
Enjoy Your QCard Easy Pay Perk!
Work with Us
Stay Connected
Download Our QVC Apps
This is Shopping Brought to Life.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788