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03-25-2011 10:40 AM
Make sure that you check your returns for the appropriate postage credit. This has been posted before, but it just happened to me again. I returned an item using my own label and the credit reflected was minus the $6.95 Q label. The cost of my returned item was $2.50 USPS. Customer Service was nice and apologized, but just wanted to give everyone a heads-up
10-11-2015 06:56 PM
I am furious at the NEW RETURN POSTAGE FEE that has been slipped in on our returns and I was not aware of this. First of all let me say I love QVC - have been a customer for 25 years. I do not return THAT much and purchase double the amount. BUT THIS NEW WRINKLE IS BEYOND ACCEPTABLE. I spoke with Customer Service last night - they informed me because the rate is so low in shipping to us - when we return we have to have an additional charge added on.
Needless to say I am through purchasing anything that I am on the fence about. Paying the $6.95 is bad enough, but I love the Q so much I am willing to ship back and PAY if I the article is not what I expected. (This is rare). I love Louis Dell'Olio's clothes, so I am safe there, but to purchase anything else is out of the question for me. NOW IF I HEAR YOU HAVE 30 DAYS TO DECIDE AND YOU CAN ALWAYS SEND IT BACK - I WILL IGNORE IT. It is TOO EXPENSIVE FOR ALL OF US AND NOT WORTH THE EXTRA CHARGE.!!FROM NOW ON I WILL PUT THE $10 IN MY GAS TANK AND GO TO LORD AND TAYLOR, MACY ETC. I WILL TRY THE CLOTHES ON IN THE STORE AND NOT HAVE TO PAY RETURN POSTAGE TWICE OVER.
I AM NOT THROUGH WITH THIS COMPLIANT. We need to band together on this subject. It is more than unfair - I cannot believe the Q is doing this to its loyal customers. PLEASE DO NOT LET THIS HAPPEN TO US.
10-11-2015 07:01 PM
I wonder if the Q will charge you the "extra fee "for returning even though you used your own label? Please check it out. I wrote a blog below pertaining to this new postage regarding returned items. I love the Q and cannot believe they are doing this to us! Beward ladies and gentlemen - they are double dipping. If enough of us complain maybe they will see the error in this decision.
10-12-2015 12:19 PM
I am confused here ladies. So if you pay for your own postage, they are also charging the $6.95?
10-12-2015 03:40 PM
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