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09-27-2014 01:49 PM
My WEN TSV A263316 is still on backorder!!! Has this happen to anyone else? I am so annoyed because I placed my order for the Bamboo Green Tree and Tea Tree the moment it aired. I have rec'd my Tea Tree but my Bamboo shows as BACK ORDERED. I understand these things happen, but what I don't understand is how a friend received her order and she ordered AFTER me!!! I paid with Easy Pay and she paid in full.
09-27-2014 01:57 PM
09-27-2014 02:55 PM
09-27-2014 04:00 PM
09-27-2014 04:07 PM
The Bamboo has been on back order for over a month- That's the only formula that I can use. The other's dry out my hair
09-27-2014 04:16 PM
That is strange. BGT didn't sell out until days after it aired. In fact, many of us on the board were shocked that it shipped out the same day we purchased it. I would definitely call CS. Something isn't right.
Fingers crossed you will get it!
09-27-2014 05:56 PM
09-27-2014 06:24 PM
I called CS and they couldn't explain why it happened either. I told them I didn't think it was right that it appeared they were NOT fulfilling orders in the order they were rec'd. Calling to speak to a supervisor is a good idea. Hopefully they will be able to get the ball rolling.
Kate75 - glad to know that I am not the only one. Funny how we ordered the same thing and had the same exact experience.
Fingers crossed that Wen will fulfill the TSV
09-27-2014 07:15 PM
On 9/27/2014 My Name is Mommy said:It's the Q not wen, I'm sure they will but you need to bring attention to it. They have a lot of new customers and I've been hearing about a few screw ups (sending out wrong formulas and such) . They are probably hiring holiday help already too and things get a little crazy sometimes but they always step up to the plate.I called CS and they couldn't explain why it happened either. I told them I didn't think it was right that it appeared they were NOT fulfilling orders in the order they were rec'd. Calling to speak to a supervisor is a good idea. Hopefully they will be able to get the ball rolling.
Kate75 - glad to know that I am not the only one. Funny how we ordered the same thing and had the same exact experience.
Fingers crossed that Wen will fulfill the TSV
09-28-2014 02:56 AM
On 9/27/2014 w84WEN said:That is strange. BGT didn't sell out until days after it aired. In fact, many of us on the board were shocked that it shipped out the same day we purchased it. I would definitely call CS. Something isn't right.
Fingers crossed you will get it!
This is not correct. It was sold out on the day of the TSV. I can't remember exactly when I ordered, but I believe it was in the afternoon and BGT was already sold out.
I'm almost positive BGT was actually the first to sell out.
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