Can't get pump on bottle to work/pump?

Make sure the straw is securely inserted in pump part of the assembly. Holding the ring in one hand, undo the pump part, so it pops up, before putting the straw part in the bottle. Holding the bottle in one hand and only the attachment ring in the other, tighten it down. Because the cleansing conditioner is thick, it takes several pumps for it to start drawing up the straw.

Some of these babies just don't work. It isn't necessarily you. I've learned over the years to save old pumps from any product I plan on reordering. I've had this problem with Wen and Isomers, among others.

You may want to give Chaz's studio a call. There's more information on their hours of operation in the Chaz Dean Salon customer information: 323-467-6444 & links listed in QVC broadcasts thread.

-- bebe

Sometimes I have to take the pump out of the bottle, clean it off, and twist it, then reinsert back into the bottle.

Open it before you put it in the bottle. It sometimes takes a couple of tries.

Someone here said one should save old pumps, so that's what I'm doing--just to be on the safe side. (You should also save your bottle caps so you can use them to get the bottom of the bottle out--pump technology isn't that great!)

I un-twist the pump before I ever insert it into the bottle.

On 4/14/2014 cnd8 said:

I un-twist the pump before I ever insert it into the bottle.

Yep! This works for me.

On 4/13/2014 depglass said:

Some of these babies just don't work. It isn't necessarily you. I've learned over the years to save old pumps from any product I plan on reordering. I've had this problem with Wen and Isomers, among others.

I was going to suggest this. This was a tip I got from the Wenners here.