As a newer user, the shows have been helpful. I will also say that asking questions here has really helped me. I read a lot of the threads before I got the nerve to post. I know silly, but I was nervous. You all welcomed me immediately. For that I say a big Thank You!! One thing I would like to hear him stress to newer users is to really scrub your scalp and make sure and add plenty of water. Doing that was when I got my WOW moment! I think some of the new users still think of Wen as a conditioner. Meaning even though they know it's supposed to clean your hair and scalp they still apply and work it in as a conditioner. My mother and sister both used it wrong the first time, they put in on their hair worked it through the ends etc, but never cleaned their scalp. I think that is one of the biggest mistakes. I'm very blessed that I saw the Wen forum and had read a lot before I used it the first time. And I had watched his shows on QVC for a few years. So my "trial" period was short. I always learn something new each time he is on. But for newbies like myself, scrub your scalp, add plenty of water to get it frothy, and rinse, rinse, rinse. Then repeat. Just saying, these tips were My game changer's.
Love my Wen, Love my Animals! God Bless You All!