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Trusted Contributor
lizzief
Posts: 1,123
Registered: ‎09-27-2011

Susan Graver TSV Shipping Already in Process? Since when?

‎03-05-2015 08:51 PM

I ordered a couple of the tunics this morning about 8:15 am, and after I saw the measurements at lunchtime, I realized I needed to size down. This was at 1:00 pm. and I received the dreaded "cannot cancel, the order is in process of shipping" notice. Really? The day wasn't even over! Never have SG's items shipped immediately that I am aware of, they always take the usual 7-10 days. I know some vendors, like Honora, ship directly from the vendor's warehouse, and you can't cancel once you've placed the order. But SG? Is this a new profit center for Q? Making people pay shipping both ways for orders they practically immediately realize were placed in error? And then paying for the correct items as well? Crazy!
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adelle38
Posts: 3,697
Registered: ‎03-09-2010

Re: Susan Graver TSV Shipping Already in Process? Since when?

‎03-05-2015 08:53 PM

Have you tried calling customer service? They might be able to help.

It's always a victory for me when I remember why I entered a room.
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