Question for Ebay Sellers regarding returns for item damaged during shipping

As a seller you should refund her immediately.

I don't understand the USPS POV that you cannot recover the shipping because it was delivered. If it was delivered damaged, and properly packed, AND of course insured, wouldn't you recover the shipping too? Or, at least, the cost of the insurance.

But, from the purchaser's end, if they received an item damaged during shipment and there was insurance, they should get their money back.

As a buyer, I would expect my full purchase price plus shipping refunded. As a buyer, I didn't have any control over how anything was packaged or the amount of insurance that was purchased. I think you need to keep your excellent rating by taking full responsibility for the purchase and shipping.

When I sold on ebay, I would always include the cost of insurance in the shipping price, it's not that expensive to insure a package. I wouldn't take a chance. I would never sell internationally and I would only accept Paypal.

You refund her immediately after she provides the proof that it arrived damaged.

This is certainly a lesson as to why I don't ship internationally. I might take a risk with something small, but heavy or delicate is a no go IMO.

Good luck!

On 1/19/2014 KathyPet said: I assume that the buyer paid a total of $130.00 ($80.00 for the item and $50.00 for shipping)? The post office will reimburse the $80.00 she paid but not the $50.00? I understand you don't want to be out the $50.00 but why should the purchaser have to bear the expense??? She did not pack it take it to the PO and purchase the insurance you did. Perhaps you should have purchased more insurance to cover the shipping cost. There is no question that you should reimburse the purchaser the entire amount including shipping.

Insurance is for the cost of the item and nothing more unless the whole thing goes missing.

On 1/19/2014 monalisa1452 said: As a buyer, I would expect a full refund including the shipping.

I would agree. I buyer should not have to pay shipping for an item that arrived damage.

If you are out the postage, it's an expensive lesson. You may reconsider shipping overseas or include the (high) cost of shipping when insuring your item.