I logged into my credit card account online and was really surprised at the balance. I looked at the recent activity and discovered that Philosophy charged me FIVE times for ONE purchase (it was for the 50% off sale on March 16).  So, my $50 purchase shows up as $250 on my credit card. I looked at my Philosophy account just to make sure that I didn't submit the order multiple times. I only submited it once, so there must have been a glich in either Philosophy's software or the software for my credit card (Discover). The orders are still in the pending stage, so I can't dispute it until it's actually posted. I haven't called Philsophy yet, but I wondered if anyone else had the same problem. I guess billing like that would make the 50% off sale more profitable for them -- in the short-term anyway. LOL
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Ugh, sorry that happened to you. I just checked my online banking, and thankfully I was only charged once. I'm wondering if in the "pending" stage, Philosophy could cancel the additional 4 charges, instead of you having to wait for them to be posted? Not really sure if that is possible, but might be something to ask Philosophy? Hope it gets resolved quickly! colliemom31332198558.33712628 PostsRegistered 9/7/2010 Oh no. I've seen people on Facebook posting about the same thing happening to them. It's been a few months ago but I've seen it about half a dozen times. I haven't had a problem with it so far. Kanga11332202875.44278 PostsRegistered 10/18/2008West Virginia Are you sure it's not just "pending?" I've had that happen to me a few times (not Philosophy, but other businesses.) When the charge actually goes through, it is just a one-time charge. GraceFan1332203980.013149 PostsRegistered 1/14/2008 It is just pending on my credit card - I can't call the credit card company until it's out of the pending status. I don't remember seeing this before, so it surprised me. I suspect it's the credit card company, so I'll wait until it actually posts.  Ellie07141332204087.7231791 PostsRegistered 10/6/2004Northern California On 3/19/2012 GraceFan said: It is just pending on my credit card - I can't call the credit card company until it's out of the pending status. I don't remember seeing this before, so it surprised me. I suspect it's the credit card company, so I'll wait until it actually posts. i am quite sure it is not the CC co. but the merchant. don't worry, it should be sorted out eventually. it is only a problem if you need the credit line and you can't make anymore purchases until it comes off. Ellie Last edited on 3/19/2012 GraceFan1332212998.15149 PostsRegistered 1/14/2008 I'll post with an update when I find out what caused this. Thanks everyone! GraceFan1332262591.437149 PostsRegistered 1/14/2008 I checked my online credit card balance today, and the multiple Philosophy charges are gone. I didn't have to talk to my credit card company or Philosophy to eliminate the multiple charges.  cool beans! This happened to me with barneys.com and it took a few days for the charges to fall off. "Who are you to tell a woman what she can or can't do with her body?" Melliezap Uglybuster1332271097.333623 PostsRegistered 6/25/2010Chicago OMG, I was panick stricken when I looked at my CC online pending balance..I freaked out! I called Philosophy and they were so nice, reversed all the charges...took my order, and gave me 30% instead of the 20% off I originally had from my email. From NOW ON I swear I will only call their customer service to place an order. I kept getting an error message and redid my CC info...over and over...GEEZ! light / medium... graying hair, 52 yr old, dry skin. ~Tiger~1332284767.083793 PostsRegistered 2/29/2012~between this world and the next~ I checked mine and all is well Got 20% off Summer Grace then found out there will be a TSV in it The difference between a Republican and a Democrat is the Democrat is a cannibal they have to live off each other, while the Republicans, why, they live off the Democrats.
4Blossom1332475852.82567 PostsRegistered 3/19/2010 This just happened to me too. I placed 1 order and was charged 3 separate times!!! I guess I will be calling philosophy cs in the morning to get this mess straightened out. They really need to work on their website and all of its issues. Blondelle1332704911.4173615 PostsRegistered 8/4/2007 They are probably just authorizations. Sometimes they don't go through so they try again. Definitely let them know, but you still might just have one real charge. 4Blossom1332804418.887567 PostsRegistered 3/19/2010 UPDATE on my additional charges........... I contacted philosophy cs the day after I discovered this error. Granted the rep was nice, but she never apologized for their error and certainly didn't offer any extra discount. I asked her if they were having issues with their website and she said "not that I know of". I let her know that I submitted my order only once. Luckily the charges are just pending until the 28th, but they do put a hold on my money when there shouldn't be one. My bank promptly called me to advise me of the problem. It has happened to me before with philosophy and other companies. I guess I should have gone through PayPal which I noticed was a new option when I ordered. Oh well.........I will know to call and place my order next time. glmama1332807453.17716061 PostsRegistered 12/8/2006 Gracefan-So sorry this happened to you. Makes me remember why it's so important to have easy access to bank account information. Could have been a glitch and I'm sure it could happen with any company. Hope they rectify the situation for you ASAP. Over 40. Dark hair. Fair, with mild-moderate Rosacea. Finicky skin. Did I mention--Gorgeous? ;) glmama1332807512.14716061 PostsRegistered 12/8/2006 Grace-Missed your post where the charges were taken off--whew! Glad it's fixed for you. Over 40. Dark hair. Fair, with mild-moderate Rosacea. Finicky skin. Did I mention--Gorgeous? ;) Jessj1332811058.4339 PostsRegistered 2/15/2012 This didn't happen to me @ Philosophy, but it did happen on the same day @ Dominos Pizza. I was charged 5 times for one pizza. It stayed as a memo post for about a week, and then cleared off of my account. Mine was a glitch on Dominos part.
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