Two of the tabs broke on my lock and lock containers. In the past you could just provide their customer service dept with the product number on the bottom and they would send a replacement lid. Now they are requiring a QVC invoice or proof of purchase. Some of my sets are a few years old and I can't get the invoice now. Plus lock and lock customer service will not sell me the lids that I need on their own. Save your invoices I guess!!!
Doesn't Order History go back three years, or is that a myth? I'ver never needed to go back for anything. Click on Order Status in top right hand corner.
I just checked my Order History and it goes back to January 2005. I can't remember if that item was my first purchase or if some of my older order history has been deleted. But if you have had your Lock-n-Lock for a few years you should be able to find that purchase in your history. I needed a replacement bowl and lid but did not have the receipt that was shipped with the item. I just went through my history and printed off a copy of every Lock-n-Lock purchase that the bowl could have been a part of. There were only three but I sent a copy of all three to Lock-n-Lock as they requested. I wrote a short note explaining that I did not remember which order the bowl was a part of. I thought I would let their company figure it out. I received my replacement without any further questions. It should work for you. Hope this helps you.
Around a year or so ago I got the same run around when I contacted them about my broken lids. I'd bought a set that began breaking the first week, and by the end of a year, almost all the lids had broken. I had moved shortly after purchasing them, and don't know what happened to the paper invoice. Just the purchase history from my QVC account wasn't good enough. The tone of the email was not very friendly, either. Needless to say, I have a many of containers with no lids and have not purchased Lock and Lock since.
You were born an original - don't die a copy.
I also got a run-around from Lock & Lock and I sent a copy of the invoice and I even sent the broken lid. I was told it could take up to two months for me to receive a replacement. I won't buy it anymore. I'll pick up Rubbermaid when it's on sale at the market (which it is A LOT), and when it breaks I'll just throw it out and buy another one.
I suggest you don't even buy any Lock n Lock to begin with.. Save your money.. I have my invoice and my order number and for the past 5 months have tried getting replacement lids and all i get is the run around that they cant replace them even with the invoice and the order number.. yet when i called they said call this number then this number then said thats all i needed was invoice and order number now that i have it .they say oh we cant do anything about it.. And why is QVC saying if anything is wrong it can be replaced ? when for months i still cant get the lids? Is QVC wrong in saying this? or is QVC wrong in having products that break easy and dont care about there customers? what is it?
Last edited on 4/11/2012
Love my Lock & Lock!
The only problem I ever had was with a TSV set where the tabs (cheap) were on the containers, not the lids (I believe they have discontinued that style?). Little by little, those broke off. As a matter of fact, one broke this weekend (maybe have to give them a call).
Anyway, when this first happened, not having the configuration I had, they sent me several containers in different colors. I described the set I had. I believe I supplied the date of purchase by checking my order history. That's it! I didn't send an invoice or anything. This was this past year. Maybe they have changed?
save your money buying from somewhere else
I too have a problem with several of my Lock N Lock lids/containers. Sounds like i will be pulling teeth to get these replaced. I will probably pass on replacing the broken pieces and just start buying rubbermaid again. Thanks for the info!
Most of my lock and locks were 'downsized' items from family- so I just tell them it was a gift and provide the code on the bottom of the container! Never a problem... the only problem is it takes about 6 weeks to receive the new lid!
Last edited on 7/2/2012
Costco sells a set called Snapware. It was praised on America's Test Kitchen.
I had a huge salad keeper that the lid locks popped off. They replaced the entire item. I did not have to send it back. They could not have been nicer. I did tell them the order number (and the Q does keep online orders for a long time).
If you want to get them more cheaply go to woot dot com (division of Amazon)... sign up and they have a special each day... I watch sellout woot carefully, there is also kids woot, etc. But the main woot will give you all those options. I got three packaged sets for next to nothing a few weeks back. I gave a set to each daughter minus the other daughter who has no place to keep them anyway.
A caution.... often the snap locks break because they are too cold... DO NOT TAKE THEM DIRECTLY OUT OF THE FRIDGE AND EXPECT TO OPEN THEM FAST. LET THEM REACH ROOM TEMPERATURE.
Disappointing. I have broken tabs on a very, very small container and I don't even remember what set it is from. Also, some of my tabs no longer line up well and it is really hard to get the lids on and off. Anyone else have this happen? I was going to order the breakfast set (with egg container) from a recent show. Now I don't think I will. I have way too many pieces now and nowhere to store them when not in use.
All L & L needs is the code on the bottom of the container to figure out which lid you need - you don't have to know what set it came from.
purchase history was no good for me either. they want the invoice. I called customer service and had them resend invoice to me but I have never sent them to L&L. I stopped nuying form them on line. too much changing prices in same sale, s/h way out of line and terrible customer service.
Just tell them it was a gift and they'll forget about needing the invoice! It's obviously their product because their name is on it- their item codes are embedded in the plastic. imo it's a bogus way for them to not service their customers & save a few dollars by not replacing items. But in the long run they're losing many more dollars!