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Contributor
Posts: 62
Registered: ‎03-09-2010

QVC OR HARRY LONDON CO. LIED!

I ordered the Harry London Santa village and Nutcrackers around 7 am Sunday morning and noticed this morning my nutcrackers stated advanced sales. I called and the lady named Inez stated that Harry London had accepted too many ship immediately orders, so several would be shipping later—not my words, but hers! I informed her I was unhappy as this was a present and now I was forced to find something else as I cancelled my order. Unsure if this was really Harry London Company’s fault or QVC’s. Never again!

Honored Contributor
Posts: 30,916
Registered: ‎05-10-2010

Re: QVC OR HARRY LONDON CO. LIED!

I never buy anything from any catalog or shopping channel if I know I NEED that item within a specific time frame. Never. Because, stuff happens in life.

Respected Contributor
Posts: 3,588
Registered: ‎03-09-2010

Re: QVC OR HARRY LONDON CO. LIED!

Sorry this happened to you. This is exactly why I don't believe any promises from QVC concerning delivery dates or anything else.

Honored Contributor
Posts: 11,111
Registered: ‎03-09-2010

Re: QVC OR HARRY LONDON CO. LIED!

What date are they promising you now?

Esteemed Contributor
Posts: 6,303
Registered: ‎03-10-2010

Re: QVC OR HARRY LONDON CO. LIED!

When they did the presentation at midnight, there were 3 ship dates, immediately and 2 others. I guess they didn't have as many "immediately" as they thought. How very sad for you, I hope you were able to find another gift.

Esteemed Contributor
Posts: 5,532
Registered: ‎04-17-2013

Re: QVC OR HARRY LONDON CO. LIED!

I would be very annoyed, too. You even ordered them in the morning of the TSV, not at the last minute. I guess the chronological order in which orders are placed has nothing at all to do with order of fulfillment around here, which is even more a shame IMO. Lots of "orders" used in that sentence, but I couldn't think of a better way to phrase it, so hope it makes sense.

Esteemed Contributor
Posts: 7,423
Registered: ‎03-10-2010

Re: QVC OR HARRY LONDON CO. LIED!

This sort of thing happens often- they don't know how many orders will actually go through. who might cancel after the fact- all those check holds also. Inventory seems to be a best guesstimate sometimes. WHen this happens I'm generally happy a plan to fulfill my order is in place, not like waitlist or backorder that are iffy. When did you need them for?

Respected Contributor
Posts: 2,151
Registered: ‎03-09-2010

Re: QVC OR HARRY LONDON CO. LIED!

Wow what a disappointment. They should have said immediate was sold out. They even said it was available in the afternoon during David's show.

Honored Contributor
Posts: 13,347
Registered: ‎07-25-2010

Re: QVC OR HARRY LONDON CO. LIED!

bummers

Esteemed Contributor
Posts: 6,742
Registered: ‎10-30-2010

Re: QVC OR HARRY LONDON CO. LIED!

If it's as you said and that you did order at 7:00 in the morning, then that is just wrong. If it would have been towards the end of the day, I would have been annoyed but a little more understanding. They were selling those chocolates all day and even into the evening hours.