Never received replacement for piece received broken

CaliforniaGardener · ‎02-05-2014

I contacted Temp-tations in September when the Light Blue Floral Lace Ceramic Drip Tray in the K39454 TSV arrived broken in many pieces. I was told it was back-ordered and would be sent when in stock. This item has been presented numerous times since September, but Temp-tations has not seen fit to fulfill my request. I just contacted them again and they told me it was still back-ordered. When I decline their offer of a dark blue piece (you've got to be kidding me), they again said it would be sent when available. Deja vous all over again. Tara, what do I have to do to complete my set? Why do you not have some system that alerts you when a request has been outstanding for a ridiculous amount of time? Why do you not have a supervisor on duty at all times?

Pickles1969 · ‎02-09-2014

I know what you mean she does not have good customer service at all. Very time I call for help I got a run around from them. So I called qvc and send it back ..to much trouble for me over a dish . I was very disappointed cause it was my first time buying it......

bks56 · ‎08-19-2013

The stock for QVC and Temp-tations.com come from different warehouses. Just because they show an item on QVC does not mean they have the item at the Temp-tations warehouse which as I understand it is where the replacements come from. Lisa posted that it takes time for them to get the pieces in to replace items sometimes. Don't give up yet!!

Yorkiebeebs · ‎05-14-2013

I've never had a problem with customer service, they've always been very helpful and polite to me. I'm sure you'll get your replacement. I would call them if it's been a while and ask them about it.