Why can't Q do things like IT did?

Got 2 makeup orders today. One from QVC and the other was ordered from IT Cosmetics web site. The following is a comparison: As an IT Cosmetics "Insider", I received an email offering a full size No. 50 serum for FREE ($48 value), with a $35 purchase. And, they always have FREE shipping on orders over $25. The cherry on top is, they don't charge taxes. My order for the No. 50 serum, and CC cream, total was $38-the price of the CC cream. The package arrived quickly, very nicely packaged in a sturdy cardboard box. The products were bundled securely with ample bubble wrap and the 2 individual items were nicely wrapped in monogrammed tissue and sealed with a shiny silver sticker. The inside of the lid of the shipping box was signed," xoxo, Jamie". There was even a little sample foil packet of one of her products. For great products, packaged with care, that would have cost at least $83 plus $12-14 more in S&H and taxes, IT charged me a total of $38. My delivery from QVC was Josie Maran's Argan Milk. That was $49, the S&H was $5.47 and tax of $4.36. It was packaged in a crumpled brown paper bag with a 3" long rip in it. Even the enclosed package slip was crumpled and just jammed in the bag. For a poorly handled $49 item, I was charged nearly $60. Guess where I will be getting my refills?!?! It literally pays to look elsewhere before clicking "submit order" on Q.