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12-04-2014 09:35 AM
Dear QVC: Would be nice if you'd make an announcement to those who have orders in for Harry London chocolates. Will the orders be filled or not? People need to make alternate plans, if necessary.
12-04-2014 10:26 AM
Yes. Please. I've called CS, and they tell you they don't know anything....
12-04-2014 10:41 AM
try their Facebook Page
12-04-2014 10:47 AM
I just checked my December order. It doesn't say canceled. It says in process? I checked face book. It just says they had a fire-nothing about not being able to fill orders before the fire occurred...I wonder?
12-04-2014 12:11 PM
I have a friend whose order says "pending", which tells her nothing. C'mon, QVC…..how about some info so folks can plan?
12-04-2014 01:50 PM
A post in the Food & Kitchen forum seems to indicate they are being cancelled and customers will receive $10 credits for the inconvenience.
12-04-2014 03:12 PM
I think what folks are indicating is that a communication from QVC would be appropriate, which I don't see posted anywhere. If they are offering ten dollars for the inconvenience that's a very nice gesture. I will say they didn't offer me squat when they cancelled my Harry London spring delivery... Oh well... Maybe they're learning...
12-04-2014 03:47 PM
This is just like what happened with TSV LAMO boots from October. A few customers have started getting their boots now. My order says in progress still. No one knows what happened. No info what so ever. Good Luck To Everyone. Hope you all have a wonderful holiday season
12-04-2014 05:10 PM
Great. I had 2 different collections ordered. I wonder if I'll get either one of them now? Oh, well, money I can spend elsewhere............
12-04-2014 06:07 PM
On 12/4/2014 stevieb said:I think what folks are indicating is that a communication from QVC would be appropriate, which I don't see posted anywhere. If they are offering ten dollars for the inconvenience that's a very nice gesture. I will say they didn't offer me squat when they cancelled my Harry London spring delivery... Oh well... Maybe they're learning...
You are right. Simple communication that they were assessing the situation and the ultimate decision would probably have bought them more good will than ten dollars.
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