Your customer service dept. stepped up.....Thank You!!

HULAGIRL · ‎03-10-2010

I had a very quick response to my e-mail regarding the failure of my Fitbit. It was a month past the return date and Raymond in customer service e-mailed me to return it for a full refund. I realize that you didn't have to do this, but I am very grateful for your help.

sparklestar · ‎03-09-2010

I'm glad it worked out for you, but if it failed then I think you were deserving of the refund. That's the way it should be.

Mustang Shar · ‎03-24-2010

Good to read!

Tissyanne · ‎12-07-2012

QVC is very generous with their return policy. I bought a 14k gold aquamarine ring years ago. The stone was one large gem, and it turned cloudy. I had owned it several months, and they let me return it. I will always remember their generous offer. It was above and beyond.

susan_ca · ‎04-18-2013

susan_ca · ‎04-18-2013

susan_ca · ‎04-18-2013

susan_ca · ‎04-18-2013

This is crazy..... have been trying to post my experience with CS.... positive one..... but the Q doesn't like my post.

Leonard - QVC Customer Care · ‎02-07-2013

Hi Hulagirl,
Glad to hear that Raymond was able to help. We'll make sure he receives your words of appreciation!

Thanks for sharing! ${#emotions_dlg.thumbup}$

Leonard

rat2e · ‎04-08-2014

QVC has top notch customer service! I've always been greeted with polite and professional personnel who are concerned and try to provide a solution to my problem. The representatives are well informed when answering questions. They have gone well beyond expectations in solving a problem that I experienced and I was extremely grateful. : ) with two thumbs up!!