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Super Contributor
marzi 1
Posts: 254
Registered: ‎07-13-2010

Returning Royal Palace rug

‎11-19-2014 02:18 PM

Any advise on how to package a runner back up for a return? I received two runners, one is fine the other one is filthy, obviously a used return. I have four others and have always been satisfied..this time NOT!!

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Honored Contributor
stevieb
Posts: 65,696
Registered: ‎03-10-2010

Re: Returning Royal Palace rug

‎11-19-2014 03:58 PM

No idea. Why not call them and ask. After all, they're the ones that sent a used and dirty rug out to a customer. I'm so sorry that happened and I just can't fathom what has happened to this organization that their quality control has become so egregious they would permit it to happen.


In my pantry with my cupcakes...
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Honored Contributor
blackhole99
Posts: 12,702
Registered: ‎08-22-2013

Re: Returning Royal Palace rug

‎11-20-2014 12:10 PM

Yes, I would put this back on customer service.

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Esteemed Contributor
MalteseMomma
Posts: 5,094
Registered: ‎03-09-2010

Re: Returning Royal Palace rug

‎11-20-2014 02:33 PM

I returned one a few yrs ago with no problem at all.I was this time of year (xmas mixing up) and they sent me the wrong color. I just put it back in the bag it came in.Called CS ,they sent out a pick up and it went back. No problem!

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