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02-02-2015 01:01 PM
Thankfully, Q has gotten a bit better on their S&H (although free would be best)
02-02-2015 01:04 PM
When I asked if my Wen auto-delivery order would reduce in shipping they said no, it would still be $7.47. When I asked why they said the order is over 1lb. When I said the email announcing new shipping rates said:
She said that did not apply to all beauty items. Sorrry for the confusion! May I help with something else?
Eh?
02-02-2015 01:07 PM
just remember that now when you return something they will NOT refund original shipping charges so you will not get your $3 back unless it is defective.
02-02-2015 01:10 PM
Every day we’re working hard to deliver more value to you—as we always have. Today is no exception. We’re excited to offer new S&H rates on most items where we charge shipping & handling for standard delivery, starting February 2, 2015.
As part of this change, we will no longer discount S&H when you buy two or more items in the same order, but our new S&H rates will benefit you in many cases.
In addition, we will continue to refund original S&H on returns if an item is defective or we made an error; however, effective with orders placed on or after February 17, 2015, if you return the item for any other reason, we will no longer refund the original S&H.
We sincerely thank you for shopping with us, and hope this makes your shopping experience at QVC even better.
Sincerely,
Lisa Norden
VP, Customer Service and Experience
02-02-2015 02:24 PM
They will not make adjustments to high s/h on items just received either.
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