Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
01-03-2015 07:48 PM
Hi everyone! I recently had a fall in the tub and was wearing a pair of Eterna Gold oval hoop earrings. They are about 6 months old and now one of them is badly dented from the fall. I thought they were supposed to be scratch and dent resistent. It is pretty bad so I think I will send to the company for a replacement. My question is, should I send just the one earring or the set? Should they replace with a new one that matches the old one?
Thanks for any info...
01-03-2015 10:16 PM
call EG and ask.
01-03-2015 11:19 PM
I sent both along with 3 other options in case they were no longer available and glad I did as they sent me a different pair. And I was happy with the replacement.
07-06-2015 03:22 PM
I have a bracelet that I purchased about 15 years ago and although they are good about replacing it, what they are sending back is junk. I just received what is supposed to be a $600+ bracelet last weekend and Tuesday, it fell off as one of the links has come apart. Truly disappointed because they don't keep piece so this is my 7th or 8th substitute.
07-06-2015 11:57 PM
I won't purchase Eterna Gold anymore. I purchased a pair of gold ball studs and the posts was so short they were almost unwearable. They weren't cheap and my earlobes aren't oversized. Disappointing.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788