I purchased the solar dragon from QVC (Plow and Hearth.) It's a great sculpture in my opinion. The pearl never lit once but I didn't much care so I kept it. Everyone that sees it thinks it cool/great/nice/... I got to thinking as much as we enjoy seeing her the color change pearl would just be nice to have. This is back story.
Today I called Hearth and Plow. Was honest and told them I bought it here. Asked if I could buy an extra pearl since mine never worked. Not only did I speak with a lady I could understand who was very polite and professional. She took my information and is shipping me a new one.
Great items from them and great C/S. Even for non customers.
Forever in our hearts.