Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
03-18-2015 02:20 PM
03-18-2015 02:53 PM
I ordered both the black and brown snake. I liked them, but they were too small for me.
Both had a dust cover.
03-18-2015 03:00 PM
03-18-2015 03:12 PM
03-18-2015 05:37 PM
03-18-2015 07:54 PM
03-18-2015 07:58 PM
03-18-2015 08:16 PM
On 3/18/2015 benzgirl said: Hi Chi-town girl. I am certain this was a return. Makes me mad because if I had wanted to save 90.00 I would have purchased an "as is" bag. And....there was no tissue over the hardware as my previous GILI bags had. That's a good idea about asking for a partial credit. How much do you think they would give me?I was offered a partial credit of $5/approx 10% of the value of a Joan Rivers bee pin that I received with a missing crystal. Since you also see a defect with the tassel-you have 2 issues, so ask what they would offer. A 10% credit would be nice given the cost of that handbag, but I'm not sure if they have a $ limit. Good luck & let us know the resolution!
03-18-2015 08:31 PM
On 3/18/2015 benzgirl said: Krissie...I agree with you that this is a return. The more I looked at it this afternoon I noticed that the glue is coming undone on the tassel. Yes, it's stitched on both ends of the top of the tassel but I am concerned about the section in between where the glue is already separating. I looked at my other three GILI bags and the tassel is very well stitched and glued. I got the black croco.
This sending out of returns that aren't in perfect condition as new is QVC's nastiest practice. It's so wrong and unfair to customers.
Benzgirl, since this is almost a $350 purchase with tax and shipping, make sure you are OK keeping it at all. If you exchange it, they should pay the costs both ways.
As far as getting a credit, I personally would tell them I wanted it for the "as is" price, which is $239.82, since you received an "as is" bag. It sounds like the tassel will not last the life of the bag.
I went through this same thing with the GILI Chelsea hobo in white. Did three exchanges, and was sent used bags all three times. Two were missing the tassel and one was missing the dust bag. And being white, it was easy to see that they had been used. I was never offered a discount, and I refused to pay that much for a used bag, so I returned them all and decided that bag wasn't meant to be mine.
Good luck, and whatever you do, make sure you feel good about your choice. This bag is on Ebay often, so you have options.
03-18-2015 09:12 PM
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788