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Valued Contributor
Posts: 608
Registered: ‎03-09-2010

Dooney on line customer service?

Since they got their new site I can't check my order status because they changed their sign in process. I emailed them twice but no response whatsoever. Is their customer service usually this bad? They responded that they got my inquiry but no response to my issue.
Honored Contributor
Posts: 11,153
Registered: ‎05-22-2012

Re: Dooney on line customer service?

I've had great customer service from them in my single experience. They went above and beyond to get me an item on time after their site rejected my card when something didn't match and and I had to contact a customer service rep to handle it.

Have you tried calling someone about it instead of emailing?

Honored Contributor
Posts: 65,680
Registered: ‎03-10-2010

Re: Dooney on line customer service?

I've never found their email CS to be useful in the least. Call them, the response is better, depending on the representative you get... Some of them are very helpful, others are rather clueless.


In my pantry with my cupcakes...
Valued Contributor
Posts: 608
Registered: ‎03-09-2010

Re: Dooney on line customer service?

Thanks ladies... I'll call tomorrow. I hope they work out the bugs on their site quickly.