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08-24-2014 07:57 PM
I'm looking to buy 2 mattresses - and watched the Serta pitch on QVC last night. Beautiful mattresses at reasonable prices. I just googled "complaints serta" - what a shock. Hundreds of people who bought mostly iComfort Serta mattresses all have major sagging issues after a few months. Some of them paid $2,000 to $4,000 for the mattress. They now have aches and pains and have to sleep in another room - as they're suffering from that darn horrible mattress. I realize that QVC is pitching cheaper versions of Serta - but I wonder if the same thing will happen to these mattresses. The mattress manufacturers are aware of this problem - and even with the long warranties - they laugh in ur face. No one ever gets a new mattress. What a SCAM. People are helpless - they don't know how or where to complain. QVC needs to find another vendor for their mattresses. I know I won't buy a Serta. There are also complaints against Sealy - but not as many.
This week I will head down to The Sleep Shoppe nr my house in Oxnard, CA and buy 2 mattresses. Now that I'm educated about Serta and Sealy, I hope they can tell me what's going on and sell me "2-full, well-made mattresses that cost around $500 each" -- people should never have to pay more than $900 for a king-size mattress. The mattress business is beyond SCAMMY!!!! They come up with Plush, Pillow Top, Deeper mattresses, etc. --- to charge more - and give less.
08-24-2014 08:26 PM
08-24-2014 08:54 PM
I hear you! The mattress business is a racket anymore. I think it went downhill when they switched everything to no-flip mattresses. The salesman at Sleepy's even told us they were making them cheaper. We had bad luck with a Stearns and Foster sagging on us really quickly-surprisingly we were able to get $1600 credit for it through Sleepy's. I know most of the time mattress warranties are useless. Make sure you keep a mattress cover on at all times or the warranty will be void. Next we got a Laura Ashley mattress, I forget what company makes it, and it's been pretty good but after 5 years it's doing the sag. I dread looking. We do have a new Serta in our spare bedroom that we bought at Sears. It's very comfortable but not yet sure how it will hold up. I've liked the Sealy Hybrid mattresses I've looked at, like the combo of regular mattress and gel foam. Anyway, I know what you mean, the complaints online are endless! Good luck in your search. Let us know how you do!
08-24-2014 11:31 PM
I was just watching the Serta segment with that easy-going, very likeable guy from Serta -- and Rick --- selling, selling, selling. They keep talking about the 10-year warranty. Serta knows there's thousands of problems with their mattresses - they sag (and other problems) - and they don't stand behind their warranty. QVC - wake up to Serta. I would like to hear from people buying these mattresses in a year or two -- and get their opinions. Not sure if the problem mattresses are the ones on QVC --- or mostly the pillowtop and high-end mattresses.
08-24-2014 11:47 PM
We have a high end Serta pillow top mattress and hate it! The warranty is not worth the paper it is written on. It's uncomfortable, sags. I have never heard of anyone getting a replacement from them. They cost an arm and a leg so you assume you are getting a nice bed but sadly you are not. I would never purchase from them again.
08-25-2014 02:56 AM
08-25-2014 03:50 AM
08-25-2014 07:17 AM
08-25-2014 07:38 AM
We used to have Stern's and Foster, now have had a Beautyrest for years ( yes, way past 8!. My mattresses are totally encased in a cover). LOVE the Beautyrest, cannot feel my husband move at all. I did not want any sleep number or pillowtop or any other extra, just a plain good mattress and that is what we have.
08-25-2014 10:08 AM
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