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01-20-2015 10:00 PM
I've had issues with ShopHQ's customer service in the past. About a year and a half ago they somehow screwed up my account after I moved. Well they did it once again. I waited 10 minutes just to speak to somehow who then had to pass me on to someone else.
No shopping channel should have a 10 minutes wait to speak to a rep. Then the issue wasn't resolved. I am very frustrated and will no longer shop at ShopHQ.
01-20-2015 10:11 PM
That's too bad. I don't blame you for not wanting to shop with them. I have always had great service from them. CS has always answered quickly and taken care of a question or concern very professionally.
01-20-2015 10:15 PM
Same with me. No problems at all. They have so many customers that I doubt they would miss a few. I love shopping with them.
01-20-2015 10:16 PM
01-20-2015 10:46 PM
I also had horrible cs from them several years back and won't shop with them again!
01-21-2015 10:58 PM
Have never had an issue, but there is always that "first time."
Good luck.
01-22-2015 12:37 AM
Always had good service from the day they were Value Vision. If I ever have poor customer service from a shopping network it would not stop me from shopping with them. If I get what I need or like from a shopping network, to stop because I had one bad experience with their customer service the only one I will hurt is me.
01-22-2015 12:00 PM
I had a bad experience with them a number of years ago and just started to shop with them again last year.
01-22-2015 12:40 PM
01-22-2015 12:48 PM
No retail entity should have lengthy customers waits, but increasingly they all do... But try to remember, your call is VERY important to them... All of them... Apparently as long as they don't have to actually answer it or resolve the issue or issues about which you're calling...
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