Can't Get Firefox or IE

kismet · ‎03-10-2010

I downloaded an update in IE last night and now I can't get on IE or Firefox. I can get on IE in safe mode but that's it. I tried a system restore in safe mode that didn't fix it. I tried a system restore not on safe mode and it says I don't have enough of space on disk. I ran the disk degrag and cleaned as much as I can. Computer was running perfectly before the download last night. Today I turned it on and IE updates said 55 had to be downloaded which all of them were put in as I got them. I did notice in my Updates Page that the update from last night was not there. Also in programs my firefox says Firefox 11 and not 31 that I had in. Any help would be appreciated. Also when I tried to get on Firefox I got the Message XPCOM. If I can get on firefox I think I may be able to fix this.

hckynut · ‎03-10-2010

Have you tried doing a ""system restore ""?

hckynut(john)

knmt · ‎07-14-2010

This is from the Mozilla site. Only difference is version of Firefox:

https://support.mozilla.org/en-US/questions/990482

kismet · ‎03-10-2010

I did do a system restore and dated it 8/1/14 and it restored to 8/29 which was after the problem started. I was concentrating so much on Firefox, which I only use, that I later found out that my Internet Explorer is no longer supported. I'm sure I had IE9 in but now it says I have to update to 9 and the update on the page is for a 64bit. I have a 32 bit so it's no good for me. So until I can get IE 9 in I can't use the computer. I can't find where the download is that I need. Any suggestions where to find a 32 bit IE 9 download.

knmt · ‎07-14-2010

You did not state what operating system you have. The latest Internet Explorer version is 11, not 9. If you have windows 7, here's a link for the download:

http://windows.microsoft.com/en-us/internet-explorer/download-ie

If it is not, just type it in the search box in the the above microsoft link.

kismet · ‎03-10-2010

I'm using Vista and my computer said to update to 9. I did get 9 in in safe mode but I can't connect to Internet Explorer when I connect as usual. Only connect in safe mode. I can't believe that a update could do so much to my computer. My computer normally runs well and I have no problem.

Now I'm looking how I can connect normally to the internet and get IE9. I checked and IE 9 is in my computer. When I connect normally is says there is no connection but I am connected. For now I can only use IE in safe mode. I assume I'm not protected online. I can't run any of my security.

I have Vista, 32 bit. I think 9 should work since my husband has it in his computer and it works fine. He knows nothing about computers and I fixed his and now mine isn't working correctly.

kismet · ‎03-10-2010

I think I can pretty much say that my problem is that I can get online but I can't open any webpages. IE says a Connection Problem but I can't see where the problem is. I tried some of the suggested options by Microsoft but can't find an answer.

I'm in safe mode now and would like to know if using safe mode can harm my computer? Not computer savy like most but try to find what is wrong.

Hoping someone can suggest something to try.

Thanks

Nuttmeg · ‎03-09-2010

A FireFox patch https://support.mozilla.org/en-US/questions/968348

A long thread about your problem http://social.technet.microsoft.com/Forums/ie/en-US/2c31cb4e-119b-443b-8058-099106d84435/web-browser...

You need to backup all your important files,photos, and etc. When you are able go shopping,because you are out of disk space.

System Ninja http://singularlabs.com/software/system-ninja/

CCleaner free http://www.piriform.com/products

kismet · ‎03-10-2010

nutmeg3 Thanks for the information on the sites. I do have Norton in my computer and will take it out tomorrow. I see on the forums that other people have had the same problem, exactly the same problem I am having. I hoping that Norton is the problem. I've taken it out before and it takes time. Will using Safe Mode do any harm to my computer? Thanks.