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Occasional Contributor
Posts: 10
Registered: ‎03-30-2010

I will be returning the HP TSV from July 13. I initially set up my account information and I am wondering how to remove my information before I send it back - or is that even necessary? If so,can someone explain how to do this. I'm not very computer savvy. Thanks.

Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

Re: Returning July 13 HP TSV

How to set your computer back to Window 8.1 factory setting. https://www.youtube.com/watch?v=DSQEhYmz61M

Honored Contributor
Posts: 14,000
Registered: ‎03-10-2010

Re: Returning July 13 HP TSV

Do you have any credit card numbers and or passwords on it?

Occasional Contributor
Posts: 10
Registered: ‎03-30-2010

Re: Returning July 13 HP TSV

No credit card numbers and only an email password.

Occasional Contributor
Posts: 13
Registered: ‎10-22-2010

Re: Returning July 13 HP TSV

I too purchased the HP TSV. I find 8.1 frustrating. Could you share anything about why you are making a return? I'm not sure about keeping mine yet.
Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

Re: Returning July 13 HP TSV

On 8/19/2014 SteelPenny said: I too purchased the HP TSV. I find 8.1 frustrating. Could you share anything about why you are making a return? I'm not sure about keeping mine yet.

I changed computers about two months ago. Wiindows 8.1 is different. The thing is setting up the program. I found some help at Microsoft in the form of videos.

http://windows.microsoft.com/en-us/windows/tutorial and http://www.7tutorials.com/introducing-windows-8

You may want to get a Dummies Series book for Window 8.1. http://www.dummies.com/how-to/computers-software/operating-systems/Windows-8-1/Windows-8-1-For-Dummi...

Super Contributor
Posts: 373
Registered: ‎03-10-2010

Re: Returning July 13 HP TSV

We bought the HP TSV on July 13 we love it there is nothing wrong with the laptop or windows 8.1 it just it takes time to learn. Windows 8.1 is the operating system there is nothing wrong with the laptop. Technology changes every day if people don't like windows 8.1 the only other option is a Apple computer which are expensive. I'll stick with my HP and windows 8.1

Occasional Contributor
Posts: 13
Registered: ‎10-22-2010

Re: Returning July 13 HP TSV

nutmeg3 - Thank you for the links. I will check them out further. autumnsunset - Agree, I think some of my frustration is my lack of time to learn 8.1.
Super Contributor
Posts: 373
Registered: ‎03-10-2010

Re: Returning July 13 HP TSV

It just takes time to learn things if I remember right I got frustrated with windows 8.1 too my hubby said you will figure it out just take your time and I did.

I love windows 8.1 I got excited the other day I was just reading things on 8.1 I came across something I read and I told my hubby I didn't know windows would do that. Just give windows 8.1 a chance you may just like it I know I do. Good luck.