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06-13-2014 08:11 PM
I woke up one morning and my husband told me the coffee pot was broke/ something had come apart. He tried to explain to me but I had to see a coffee pot to understand. I called Keurig customer service to inquire if the part could be purchased and I was told "no, but I'll send you one free of charge. It came in less than 7 days. I'm impressed with this company and will continue to recommend to others
06-13-2014 08:13 PM
Wow, that's great! Was your Keurig still under warranty?
06-13-2014 08:14 PM
Yes, their customer service is awesome!!
06-14-2014 12:51 AM
Love, love this company, they are the greatest. I buy all my coffee from them and the service is just top notch. Glad to hear if I have a problem with my machine they are helpful and there for us!!!! Great News...
06-14-2014 01:56 PM
06-14-2014 01:59 PM
simply awesome..
06-14-2014 02:02 PM
On 6/13/2014 PalmTree11 said:Wow, that's great! Was your Keurig still under warranty?
I had issues with mine. It was out of warranty, but they sent me a new one anyway - no fee even for S&H!
Of course, they want us to keep buying those K Cups!!!!!
06-14-2014 02:40 PM
Yes, excellent customer service. After trying to help me with mine on the phone they sent me another one free of charge. I ended up with a brand new one. And yes, I was out of warranty. Love them. Of course thinking about this I buy my coffee directly from them on a three month plan. I guess I can say I feel comfy dealing with such an honorable company.
06-14-2014 07:43 PM
I received the coffee pot as a gift in Jan 2013 but had not really used it until April 2013. I love my Keurig and was about to go to Sam's to buy another when I called them.
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