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Keurig problems

Started 1346190158.4 in Coffee Talk | Last reply 1349588266.743 by CamilleP

I've been reading various Keurig discussions and have not yet read of anyone dealing with what I am, so I've decided to post and hope somebody has an idea that might help. I got my Keurig "Platinum" in November of '09, and until recently it has worked fine with regular care. Recently it started "short-cupping", not dispensing all the water in the programmed dose through the K-cup but shunting some of it back through the overflow tube into the water resevoir. I de-scaled three seperate times, and the first time it seemed to solve the problem, but in just a couple of weeks it was back to mis-behaving. I've probed all the needle holes and there's no impediment to flow that I can find. I finally called Keurig last week, and the CS rep I spoke with had no solutions, and could only suggest I replace the brewer, offering me a nice discount on a replacement machine from them. I'm really torn, I have a ton of K-cups sitting on my counter, and I really love the convenience of the Keurig system, but I'm also frustrated that these machines seem to be so poorly made that they die so fast. I brought home (from work) my Krups electric drip coffeemaker that has to be at least ten years old, and it still works just fine. That means I will have to use instant coffee at work (ick) or buy another brewer for work.

Has anyone else had their Keurig malfunction the same way, putting water back into the resevoir through the overflow tube instead of into the cup? If you have, were you able to find a way to fix it?

And if it's permanently busted, do I get a new one for as long as it lasts, or do I give up on the whole system and get rid of a ton of K-cups? Anyone know of a good way to sell K-cups, or do I just donate?

Thanks for any info or opinions you can share!!!

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PuppyBreath1347411748.3718546 PostsRegistered 1/10/2007Mn. Twins Fan

OP - mine was shortcupping and doing what you explained so well. I am now on my 3rd new replacement. Free. They were only 3-6 mo. old. If this last one goes, I am all done.

Puppy

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BJR1347564314.6432275 PostsRegistered 8/8/2006

Camille didn't you get my emails to you? Am trying here since you sent me an email on whether I wanted the kcups. email me a price on the cider and what shipping would be and the price for all. BJR.

WaJa611347567230.8833937 PostsRegistered 9/9/2012Blue Ridge Mts VA
It's the inferior pumps in the nice, new (quieter) Keurigs. The only model we have had long term success with is the older, noisy Keurig B145 OfficePRO. It sounds like a small jack hammer and the plastic water reservoir stinks to the heavens for the first two weeks.... But after lots of vinegar rinses to rid it of the odor, its performance and reliability can't be beat! We've had no troubles now in over two years with the older clunky model because the pump is stronger - hence the vibrating noise. It doesn't have the pretty blue light or some of the digital bells 'n' whistles, if that matters to you. Amazon and Office Max carry this model.

CamilleP1347584594.13342 PostsRegistered 8/1/2007Oregon
On 9/13/2012 WaJa61 said: It's the inferior pumps in the nice, new (quieter) Keurigs. The only model we have had long term success with is the older, noisy Keurig B145 OfficePRO. It sounds like a small jack hammer and the plastic water reservoir stinks to the heavens for the first two weeks.... But after lots of vinegar rinses to rid it of the odor, its performance and reliability can't be beat! We've had no troubles now in over two years with the older clunky model because the pump is stronger - hence the vibrating noise. It doesn't have the pretty blue light or some of the digital bells 'n' whistles, if that matters to you. Amazon and Office Max carry this model.

WaJa, I think you are quite right, the pump on my Keurig has totally failed. Of course, it was well over two and a half years old, so I got a lot of use out of it, but my significantly more ancient Krups electric cone filter brewer with the thermal carafe and the old Norelco basket filter coffee maker I found in a cupboard at work are both still cranking out nice, hot coffee, so I have concluded that I am paying way, way too much money for the "convenience" of that Keurig, not even considering the cost of the K-cups.

WaJa611347677473.373937 PostsRegistered 9/9/2012Blue Ridge Mts VA
Yes, whatever works well and reliably, I say, CamilleP! These K-cups are way too expensive and I'm down to only liking Starbucks Breakfast Blend and their hot chocolates anyway. Those are usually even MORE costly. When this older, commercial model Keurig goes I just may follow your lead back to the traditional coffee maker, too.

HeaSpy31347976394.61335 PostsRegistered 9/14/2012

Is it really short-cupping? Mine spits water back in the resevoir too, but if I brew into a measuring cup, I'm getting the correct measurement. It only short-supped me one time. Mine was still under warranty and Keurig did replace mine, but with a different color. Cinnamon was unavailable. Therefore, I've been using the old one anyway.

I've done the descaling over and over and used the paperclip to clean the needles as well. I even put the k-cup holder through the dishwasher occasionally. When it really does start short-cupping, I'll get the replacement out.

I also must add, I'm not in love with the Keurig system. I only tried Keurig because I'm the only coffee drinker in the family. I was throwing pot after pot down the drain. Although I can handle instant, I prefer the k-cups over instant. Plus, we all drink the iced teas, hot chocolates, etc.

CamilleP1347989143.9433342 PostsRegistered 8/1/2007Oregon
On 9/18/2012 HeaSpy3 said:

Is it really short-cupping? Mine spits water back in the resevoir too, but if I brew into a measuring cup, I'm getting the correct measurement. It only short-supped me one time. Mine was still under warranty and Keurig did replace mine, but with a different color. Cinnamon was unavailable. Therefore, I've been using the old one anyway.

I never measured, but most of the time what I got in the cup was 1/4 to 1/2 of what I should have gotten. And finally, the pump totally failed and never pumped any water at all. Since the machine was 2.75 years old, all Keurig offered me was a price reduction on a new model. I am still trying to decide if I am going to take them up on it or not. I love the convenience of having fresh coffee any time, but the costs involved really annoy me. Odds are I'll just keep using my old cone and basket electric brewers. Thanks, HeaSpy.

CamilleP1348412293.7933342 PostsRegistered 8/1/2007Oregon

Okay, well, confession is good for the soul. I realized earlier this week that I've been drinking about twice as many cups of brewed coffee than I was of Keurig coffee, and still not getting the "wake up" effect. I don't know if those k-cups have extra powdered caffeine added to them to keep you hooked or what, but there's a notable difference. And I also really hate the sound of grinding coffee beans. So, on Friday, I called Keurig CS, and they shipped me a new Platinum brewer for $117.99, no charge for shipping. I've decided I'll figure out how to peel the foil off the top and dump just the insides, and recyle the little plastic cups, so I won't feel quite so guilty about the waste stream. And Costco sells boxes of 80 k-cups for less than $40, so the cost per cup o' joe ain't bad, either, especially when it tastes better. In the end, I decided I just don't want to do without the Keurig convenience. And if this one dies before the year is up, the next one will be free.

WaJa611348445919.753937 PostsRegistered 9/9/2012Blue Ridge Mts VA
Ha! I know what you mean, CamilleP. Once you're accustomed to that convenience (and variety for multiple family members in our case) it's darned hard to do without the Keurig! That's why I went to such lengths with the OfficePro (noisy commercial) Keurig model to rid it of the horrible plastic smell/taste (as I explained in another thread). Just HAD to have one that works. Still so far, so good with that one. I wish you luck with your new model - and reusing the K-cup containers. I might give that a try, too. BTW, I think the K-cup coffee is stronger, too. It was TOO strong for me until I slowly acquired the taste and tolerance for it. In other words.... they hooked me! :P

CamilleP1349588266.743342 PostsRegistered 8/1/2007Oregon

I got my new brewer, and it is the newer Platinum model with the larger water resevoir with the two-part lid, which I love. Shamed to admit how often I dropped that old lid into the water resevoir when refilling. {#emotions_dlg.blushing} Yeah, WaJa, I'm hooked on Keurig, too. (It must be that hot apple cider cup with the added caramel sauce that hooked me! Thats my story and I'm stickin' to it!)

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