FIRST RANT EVER /IT TSV!

You order a medium and they're out of stock, so instead of putting you on a waitlist and informing you of the fact.... they send you RICH, a product you CAN'T USE~!

Unbelievable.

On 3/30/2015 KathyPet said: I do not understand what ""RICH"" means??.

it is the name of the darker shade after medium

qvc is terrible about things like this. I would post this under the Q talk forum and maybe someone will contact you and help you further. It can't hurt to try?

Frisco, how frustrating. You probably want to throw it back in the box and return ASAP, but think about holding onto it until you are closer to your 30 days in case the medium comes back in stock. Or, get the CS rep to agree to give you the same price when it comes back in stock.

Yours should have gone out first, but either way, this is QVC's mistake. That said, you may need to hold their feet to the fire so they make it right.

Maybe even post on Jamie's FB/Twitter?

Good luck.

There is just no excuse for this unless they figured you could hold it this way and somehow get the better price by exchanging when more in your shade are in??? not good

On 3/30/2015 Q4U said:

You order a medium and they're out of stock, so instead of putting you on a waitlist and informing you of the fact.... they send you RICH, a product you CAN'T USE~!

Unbelievable.

I doubt that is the case, it sounds like they just sent her the wrong shade.

On 3/30/2015 HappyDaze said:

On 3/30/2015 KathyPet said: I do not understand what "RICH" means??.

it is the name of the darker shade after medium

I think its two shades darker, tan and then rich, sorry they did not carefully check the package