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Super Contributor
Posts: 607
Registered: ‎03-10-2010

Need help with my new sansung galaxy s5

I just got it today, I did the finger print thing now unless I do the alternative pass word it can't get into the phone. I would like to delete the scanner but don't know how. Please help
Respected Contributor
Posts: 3,903
Registered: ‎03-09-2010

Re: Need help with my new sansung galaxy s5

Are you saying the fingerprint scan no longer works? I just chose that option for my Iphone 6 plus sign-on and I love it. If the phone ever gets turned off, the fingerprint log-in doesn't work. I still need to enter my old password, but from that point on, until I turn the phone completely off, the fingerprint feature still works. Maybe that's what going on with you?

Super Contributor
Posts: 607
Registered: ‎03-10-2010

Re: Need help with my new sansung galaxy s5

Maybe I'm not using it the right way, just got phone today
Super Contributor
Posts: 771
Registered: ‎04-06-2010

Re: Need help with my new sansung galaxy s5

go over to in electronics, you will get all the help you need from people that are good