Wrong item in my box... anyone missing a bottle of Wen?

you might contact It cosmetics, they might be able to do something for you?? you never know. Sorry that happened

EXACT same thing happened to me. I was so disappointed as I pre-ordered this item. I have been very pleased with Q's Customer Service in the past, but was very underwhelmed by their generic response to me this time. It was very much a "cut and paste" response. So, I responded back to them Saturday informing them of this as I shop with Q quite a bit and ZERO response back. I decided to contact IT Cosmetics directly this morning as I really did want this set and I have a pro account directly from It Cosmetics so I was hoping perhaps they were able to do something. They wrote right back and have been wonderful. Please try contacting them directly as it seems Q could care less.

TY so much for the advice! I will try giving IT a call.

On 10/22/2014 Ktmac04 said:

EXACT same thing happened to me. I was so disappointed as I pre-ordered this item. I have been very pleased with Q's Customer Service in the past, but was very underwhelmed by their generic response to me this time. It was very much a "cut and paste" response. So, I responded back to them Saturday informing them of this as I shop with Q quite a bit and ZERO response back. I decided to contact IT Cosmetics directly this morning as I really did want this set and I have a pro account directly from It Cosmetics so I was hoping perhaps they were able to do something. They wrote right back and have been wonderful. Please try contacting them directly as it seems Q could care less.

Tells me IT is keeping whatever inventory they have on this item for themselves. QVC is a middleman here, not the owner.

Hope the answer you got from them was that they could ship today - you didn't say that. I don't disagree with wanting the item, just with the business conclusion you drew.

Correct me if QVC owns IT. I was under the assumption they haven't purchased it.

On 10/22/2014 millieshops said:

On 10/22/2014 Ktmac04 said:

EXACT same thing happened to me. I was so disappointed as I pre-ordered this item. I have been very pleased with Q's Customer Service in the past, but was very underwhelmed by their generic response to me this time. It was very much a "cut and paste" response. So, I responded back to them Saturday informing them of this as I shop with Q quite a bit and ZERO response back. I decided to contact IT Cosmetics directly this morning as I really did want this set and I have a pro account directly from It Cosmetics so I was hoping perhaps they were able to do something. They wrote right back and have been wonderful. Please try contacting them directly as it seems Q could care less.

Tells me IT is keeping whatever inventory they have on this item for themselves. QVC is a middleman here, not the owner.

Hope the answer you got from them was that they could ship today - you didn't say that. I don't disagree with wanting the item, just with the business conclusion you drew.

Correct me if QVC owns IT. I was under the assumption they haven't purchased it.

I did not say what IT was going to do because I did not know yet. They did respond to me right away in a personal manner, and that is what I was applauding. It Cosmetics is going to ship me the pieces that make up the kit as , of course, they have their own inventory of the items. However, my problem with Q wasn't that they did not have inventory to ship. Sure, I was disappointed,but I understand mistakes happen and they did not have any inventory to "right" the situation. My problem with Q was their copy and paste response on how to return an item to QVC. I do understand this is a corporation that gets many emails a day, but I have received better customer service from them in the past.