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07-30-2014 08:38 PM
First of all, tired of signing in for every page I use. Today I received my advance order of Jose Maran Duo Body Butters in the Jasmine and Ginger. They were half full and no protective cardboard tab on the top. Do her products not have protective covers? Even Drug store brands are protective with shrink wrap or something. When I called the Q, I was told, that I got the right amount of cream in the jar, whatever the ozs are, and how does she, CS know that? Second, she read me a memo they received at the Q this week because of a number of complaints like mine, that the law states they do not need the protective covers over the cream and most of her products do not have them. Going back and no shipping charge I was told. Where is Amazon CS when you need them? They would never had handled it this way. I do have the right to return, so they can send it on to another unsuspecting customer.
07-30-2014 09:56 PM
07-30-2014 10:44 PM
Even though you bought it from QVC, it might be worth your while to post your questions directly to the company through their website. The body butters do not come with a seal, but they should have been more than half full. I personally love the jasmine and ginger butters. The ginger is so refreshing.
07-30-2014 10:48 PM
Just so you know, JM's 8oz jars never have a plastic covering, cardboard covering, etc underneath the lid. If you order from JM's website the 8oz will come in a box however if you order from the Q it will just be the 8oz jar. Settling does occur with all whipped body butters, and I too have had it look like a big chunk of body butter had been taken out. If you put the lid upside down & give it a few hard taps it does "whip" it up again. Most likely your product was not used but rather just settled in the Q warehouse and/or in transit to you.
07-30-2014 10:58 PM
They do settle, but I get mine mostly from Josie's site when they have their sales...Yes they come in a nice box. I love them so much, maybe email her site and suggest the protective seal if that is something you would like...
07-30-2014 11:27 PM
07-31-2014 12:27 AM
On 7/30/2014 catlvr said: I love her body butters. Could be the most moisturizing product I have ever used.You know I have used everything , and lots of other oil products, nothing not one thing has ever made my skin look like when I use her BB's & oil .. !
07-31-2014 01:44 AM
07-31-2014 01:46 AM
07-31-2014 02:11 AM
I love JM's Body Butters. It is disappointed that they do not come sealed, but it does not concern me.
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