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Frequent Contributor
Posts: 107
Registered: ‎03-17-2010

Kudos to QVC for fixing mixup on Perricone TSV

During the show that I watched they said that a bonus eye cream would accompany the second shipment and every shipment thereafter. However, the video with the item stated the eye cream would be with every shipment. Mixed message and I talked with customer service yesterday and they said, no, not included with the initial shipment. They must have gotten a lot of complaints because we got an email today stating that because of the mixed message they will be sending everyone an eye cream.

Honest mistake and I appreciate QVC sending the eye cream. They could have just said sorry, we made a mistake.

Regular Contributor
Posts: 180
Registered: ‎09-14-2011

Re: Kudos to QVC for fixing mixup on Perricone TSV

Yes, this sure is a pleasant surprise. {#emotions_dlg.thumbup}

Trusted Contributor
Posts: 1,426
Registered: ‎10-20-2010

Re: Kudos to QVC for fixing mixup on Perricone TSV

On 7/30/2014 baby 2 said:

Yes, this sure is a pleasant surprise. {#emotions_dlg.thumbup}

I totally agree. They admitted to the mistake and will supply