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07-29-2014 11:41 PM
During the show that I watched they said that a bonus eye cream would accompany the second shipment and every shipment thereafter. However, the video with the item stated the eye cream would be with every shipment. Mixed message and I talked with customer service yesterday and they said, no, not included with the initial shipment. They must have gotten a lot of complaints because we got an email today stating that because of the mixed message they will be sending everyone an eye cream.
Honest mistake and I appreciate QVC sending the eye cream. They could have just said sorry, we made a mistake.
07-30-2014 07:58 AM
Yes, this sure is a pleasant surprise.
07-30-2014 12:28 PM
On 7/30/2014 baby 2 said:Yes, this sure is a pleasant surprise.
I totally agree. They admitted to the mistake and will supply
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