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Shop NBC

Started 1355764767.103 in Beauty Banter | Last reply 1355967378.407 by CalmInTheHeart

Has anyone ever ordered from them. After they hung up on me 3 times I finally ordered a product yet I can find no record of it. The girl couldn't seem to get anything right including my address......I bet she got my CC right....I expect more for a company out of Minneapolis where I live. I was told I would get a $15 credit which I can't find either. I ordered the Skinn Plasma tsv. Anyone every tried that? Thank you

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HappyDaze1355764874.68716795 PostsRegistered 6/13/2012

I guess I wouldn't continue trying to order from a company that hung up me 3 times. It seems like that was a red flag from the get go?

KayinMN1355765032.28673 PostsRegistered 7/17/2010Minnesota

Their call center in is Kentucky.....I really wanted the item haha

HappyDaze1355765115.2916795 PostsRegistered 6/13/2012

LOL, well then if you really wanted the item, good luck then! I hope it works out okay for you! Smile

photodreamr1355767920.4109 PostsRegistered 10/31/2010Columbia, MD

I have ordered from them several of time, but only by computer. I have noticed that it takes a little while before the order appears on the order status pages.

Have a Sparkling Day!

Donna

BellaCarro1355768929.1838259 PostsRegistered 10/1/2011Atlanta

I've never had any trouble with them.

Nightowlz1355769634.1639731 PostsRegistered 10/6/2004

I started ordering Isomers products a few months ago. I have not had any problems. I only order online.

“If there are no dogs in Heaven, then when I die I want to go where they went.” Will Rogers

Farmers da­ughter1355774165.5731415 PostsRegistered 8/28/2008

Just last week got an email letting me know an A/D item was in process. It was one I didn't need yet, and thought I'd chance to try and get it cancelled (but not hopeful). When I called in the late eve, their CS was closed (think it said it closed at 8:00 PM). So took another chance and reached a rep who was supposed to be taking orders. I asked if there was any possible way...and she was able to postpone this order for me!! So I was thrilled!!! Guess it just depends whether it's your lucky day or not!!

Southern F­ried Chick1355774992.5237186 PostsRegistered 11/17/2007

Yes, I order from them all the time, and I've never had a problem.

Becca371355775332.71398 PostsRegistered 9/7/2012
I am supposed to have a $10 credit with them and I can't find it either! While we are on the subject Sephora messed up and said they would give me 100 points to make it up to me but they never did! :(

Shelbelle1355776614.61734782 PostsRegistered 10/6/2004

I order from them all the time for last 11 years, but most of the time do it online. Quite often they offer free shipping if you use your SNBC CC. I have the Skinn Plasma, very nice, wore it today.

Phantom411355781776.01799 PostsRegistered 6/11/2008KU Country
On 12/17/2012 Shelbelle said:

I order from them all the time for last 11 years, but most of the time do it online. Quite often they offer free shipping if you use your SNBC CC. I have the Skinn Plasma, very nice, wore it today.


Shelbelle, I'm glad you like the Skinn Plasma! I placed my first ever order with them this weekend. I think the guy that sells that is a hoot and he convinced me that I really needed his stuff!

Shelbelle1355781927.51734782 PostsRegistered 10/6/2004
On 12/17/2012 Phantom41 said:
On 12/17/2012 Shelbelle said:

I order from them all the time for last 11 years, but most of the time do it online. Quite often they offer free shipping if you use your SNBC CC. I have the Skinn Plasma, very nice, wore it today.


Shelbelle, I'm glad you like the Skinn Plasma! I placed my first ever order with them this weekend. I think the guy that sells that is a hoot and he convinced me that I really needed his stuff!

Have been following Dimitri for last 15 years, first he was on HSN with Parthena, then moved to ShopAtHome with Skinn, he has been around for a long time.
His products contain quality ingredients. enjoy!!!

gypsy21355782276.961912 PostsRegistered 5/24/2010

I have been shopping with them for about 5 years. I have never had a problem with them. I did make a mistake in an order of two lamps one time and they let me cancel after the tsv price had expired and reorder at the same tsv price. They didn't have to do that. I use the Skinn product you're talking about and I love it. His products are good products in my opinion.

chisos1355783258.683130 PostsRegistered 11/1/2010

I order Skinn products a lot. I have not had any problems, I always order online. The only shopping channel that I have ever had any problems with was actually QVC.

I use and really like Plasma foundation. Hope you like it too.

morganjen1355783423.7772705 PostsRegistered 11/25/2004

I almost always order through their website without any problems. Love the Plasma, btw. I think it's hard to find good phone CS these days. Though hanging up that many times is crazy.

4doggies1355794152.2233501 PostsRegistered 10/6/2004

I found their customer service to be awful. Too long a story to go into, but I've had several problems with them and I haven't shopped there in a couple of years. Well, short version of one problem--they sent an item to wrong address after assuring me they had the right address, then they wanted me to pay shipping for THEIR error!

QVCclosetQ­ueen1355798860.307267 PostsRegistered 11/21/2011Soldotna, Alaska

I order from there all the time and love theri CS. I was shipped a product that wasn't up to standard and called them right away - they immediately expressed a replacment to me. I didn't even have to return the damaged product. I also purchased an item at one price, about a month later they sent me an email telling me that the item was sold at a lower price and they credited the difference to my credit card. WHO DOES THAT?!!!?? I am WAY impressed with them. Give it a few hours, let the account refresh and maybe your info will show up. Did you get an email confirmation? Good luck to you :-)

PS - the plasma foundation is nice. It can feel a little heavier than I like, but it is nice. I'm still learning with mine. I'll get it eventually.

Sparkygrl1355799293.153189 PostsRegistered 11/25/2012
On 12/17/2012 4doggies said:

I found their customer service to be awful. Too long a story to go into, but I've had several problems with them and I haven't shopped there in a couple of years. Well, short version of one problem--they sent an item to wrong address after assuring me they had the right address, then they wanted me to pay shipping for THEIR error!

There CS used to be terrible but the last yr or 2 its been great!One of the best i have encountered..

doggy-lover1355801940.121130 PostsRegistered 11/4/2011Texas

I order from the computer. I don't call people to order anything. Quicker doing it online yourself. I've ordered from Shop NBC before with no problem whatsoever.

49 yrs old
brunette- thick hair
combo skin
medium skin color

baby burns1355804214.048793 PostsRegistered 12/9/2007

i always order on line, once you sign in for it and give your information, it is so much easier, and faster, and i find i get my things faster also. also when it comes to the tsv's you get to order quicker too.

KayinMN1355940030.253673 PostsRegistered 7/17/2010Minnesota

My order from this weekend has yet to ship so says Customer service.....Where do they ship from, China? They had no problem taking the money immediately though....But since I saw so many positive things about ShopNBC I will have to trust I get my products that I really want.

brandiwine1355942792.5832403 PostsRegistered 11/9/2006Colorado

I've never had any trouble with them. I can call or order on line. Items are shipped quickly.

NorskyGal1355951601.19384 PostsRegistered 10/6/2004Northern Plains

I always order online from ShopNBC and have never had a problem with them. As a matter of fact, my shipments arrive quicker than stuff form QVC and my returns are processed SO MUCH faster than QVC.

NorskyGal

kachina6241355966228.4916317 PostsRegistered 10/6/2004New Mexico
I order from them all the time and don't have a problem, however I must say their computer system leaves a lot to be desired. On the upside, they ship very fast usually and process returns rapidly.

CalmInTheH­eart1355967378.3877313 PostsRegistered 7/14/2007

I've never had a problem ordering from them. Call back and check on it.

Peace

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