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Kitchen & Food Talk

tervis tumbler warranty

Started 1312466871.727 in Kitchen & Food Talk | Last reply 1312568542.427 by DiamondGirly
Do you have to buy the tumblers from the tervis website or can you buy them from bed bath and beyond and they still honor the lifetime warranty?

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cinebee1312467087.5376578 PostsRegistered 5/7/2007

As far as I know they honor the warranty wherever you got the tumblers. I sent some back and didn't have a receipt or anything - they promptly replaced them. For some reason the ones I sent back had cracked. The new ones haven't done that so it must have been a fluke.

Animals are reliable, many full of love, true in their affections, predictable in their actions, grateful and loyal. Difficult standards for people to live up to.
-Alfred A. Montapert

MIMA1312467608.49315299 PostsRegistered 10/19/2004KS

I've sent three back. They only have to say Tervis on the glass. No need for a receipt and it doesn't matter where you buy them. You can get the print out return form on their website.

I have one now that is cracked, but it doesn't get any moisture inside of it even though I wash them in the DW. So it still must be sealed good. I don't know if they would replace that or not?

The other three that I sent back were actually broke. All three was our fault as we dropped them full on tile or cement. They were dropped on our kitchen porcelain tile for two of the accidents. And one time I was carrying a glass full to work (with lid) and I dropped it on the cement in our garage.

If you don't drop them on cement or tile, they usually don't break.


OhioSt81312468097.8997 PostsRegistered 10/7/2009

Love, love, love these tumblers. I have 8 of them & none have cracked but this is great advice to know. I should have stock in this company!

xraymom1312468773.60357 PostsRegistered 2/22/2009VA
Thanks for the response. I actually had bought the tsv tumblers yesterday but then I started reading all the comments on this forum and I cancelled it. Just so happened that I received a 20% discount email from BB&B today. I would rather buy something made in the USA even it costs alittle more.

MIMA1312469454.92315299 PostsRegistered 10/19/2004KS

I have the 24 oz. Tervis tumblers (in different colors) with lids and the 17 oz. coffee mugs (clear) with lids.

I use them constantly every day at both work and home!

If you get colored tumblers and that color is discontinued and you need a replacement they will let you pick another color. Since I want all different colors, this works great! If you want them all to match, that might not be as good. But it's not like you use these to impress company with! LOL


tayea141312471935.1843 PostsRegistered 5/5/2006

FYI Bed Bath & Beyond will also replace damaged tumblers. I have returned two with no questions asked, I did purchase them there, however, I was never asked for proof of purchase. Saves on the shipping charges.

xraymom1312501636.9257 PostsRegistered 2/22/2009VA
That's good to know. I'm off to buy mine this weekend at BB&B.

cinebee1312509862.0976578 PostsRegistered 5/7/2007

mima, the ones I sent back were just cracked and they replaced them pronto. I would send it back because it will eventually get worse.

Animals are reliable, many full of love, true in their affections, predictable in their actions, grateful and loyal. Difficult standards for people to live up to.
-Alfred A. Montapert

MIMA1312549003.42715299 PostsRegistered 10/19/2004KS

Cinebee-Thanks. I guess I will exchange my cracked one.

Tayea-Thanks for the info. on BB&B exchanging them out. Does anyone know if they carry the colored 24 oz. tumblers? That's what I need to exchange.

I guess I'll call BB&B and ask. I don't care when color I get. This sounds silly, but I don't want the clear ones. I'd rather pay shipping to the company and get a color. (talk about childish!) LOL DH can do it when he goes to the city again.


DiamondGir­ly1312568542.392620 PostsRegistered 9/7/2009Sunny California

Bed Bath & Beyond does have a large assortment. There are sports team designs, and many others.

I collect Fleur de Lis decor, so I am going to get this one:


Buon Appetito!!
Glori in Cali
Go San Francisco 49ers & GIANTS!!!

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