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Nook Tablet E168386..magazines and applications will not download!

Started 1324916593.053 in Electronics Talk | Last reply 1327497221.973 by vonIam

I was wondering if anyone else had this problem with the Nook Tablet.. I am very familar with the nook as I had a Nook color previously with no problem downloading the magazines that came with it from the Q...

I purchased 2 nook tablets as gifts and neither one will download the 33 magazines and 18 apps. I have been on the phone with Barnes and Noble and QVC twice and my only option given was to return them. However they have taken it off the Q website. I am so frustrated. I rarely make a bad review and believe me I love my nook but someone has really dropped the ball on this issue. It should not be difficult to resolve but no one seems to help. I also purchased a Nook tablet for myself from Barnes and Noble..I did not care about the added mags or apps for myself and already had a case. So now my family is off on vacation with their nooks without all the extra's they were supposed to get. So frustrating!

If I can't be kind..I won't say it at all!

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zoeysmom21324917431.776 PostsRegistered 12/26/2011

I can't download mine either. I am disappointed as well. Nook people told me that it might take 24 hours from the time that I registered my NOOK to download the offer. I registered it Christmas afternoon. I was given the run around as well, I don't want to return mine as it was also a Christmas gift. B&N says that QVC needs to take care of this as it is their offer and B&N didn't have anything to do with it, they also said that Walmart usually offers these kind of deals w/their NOOK's. Let me know if you find anything out, I am waiting till later today to see if mine are available

BogeyGirl1324921501.98953 PostsRegistered 4/29/2008Texas

I will zoeysmom2, I am not done yet..Barnes and Noble brings this deal..they need to make it good! This is not the first time I have been given the run around bu B&N CS. Thank you for your reply. To me this should be easilyt fixable but obviously not! Shame on Barnes and Noble and QVC!

If I can't be kind..I won't say it at all!

GreatNW1324922182.02746 PostsRegistered 12/1/2009

Be sure you press the refresh icon when you're in your library, with access to wifi. B&N knew nothing of this when I registered either. (two round arrows in a circle, to the left of the search entry).

tazman27311324922299.231 PostsRegistered 12/26/2011

im also having the same problem with nook tablet cant get no info

Fur2271324922545.70715 PostsRegistered 12/26/2011

I also bought two B&N Nook Tablets from QVC on 11/20/2011 for my kids for Christmas. On Christmas day, the kids open their presents and like you we got no apps nor magazines. I called QVC this morning and they could not help me. They also give me a non working number from Barnes and Nobles 1-800-812-2665. I am very uhappy with QVC

cbo4251324924446.414 PostsRegistered 12/26/2011

I am having the same problem. My husband bought the Nook for me, and during checkout used his email address. B&N tells me that this is the email address that gets the free apps and magazines. So, I am now going to call QVC and see if they can change the email address for the order so that I can get the bundle on my email account instead. Hopefully this will solve the problem!

CouponQueen1324924752.254313 PostsRegistered 10/21/2010

Return them and buy a Kindle Fire.

cbo4251324925962.3374 PostsRegistered 12/26/2011

update to my thread : QVC says they don't give the email address to Barnes and Noble, so that can't be the problem. Back on hold with B&N now...

Fur2271324927194.37715 PostsRegistered 12/26/2011

I have been to the B&N store and was told that they cannot help me, I needed to call the 1-800 the book. Just spoke with customer service at B&N (1-800-843-2665 and was told that the apps and magazines that came with the Nook tablet with the apps bundle we bought from QVC will download automatically on 1/1/2012. will wait and see. if it does not download will send back and buy the Kindle Fire.

Calll 1-800-843-2665 at B&N .. tell that about the QVC apps bundle and keep me posted

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Dagna1324927678.66714011 PostsRegistered 2/10/2006
On 12/26/2011 CouponQueen said:

Return them and buy a Kindle Fire.

{#emotions_dlg.thumbup}



GreatNW1324927941.9446 PostsRegistered 12/1/2009

Can you log into your B&N account (with e-mail that you registered with tablet) on a computer and see the magazines and apps? I set up my account with B&N before receiving the tablet and had no problem with the download after hitting the refresh.

Also, by searching for something, I found a B&N community that may have answers for you here's the link. (I'm not sure how to access it from the B&N site, must be there somewhere)

http://bn.cdn.lithium.com/

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Daffy Duck1324930948.97676 PostsRegistered 9/11/2007

I posted about this when I first got mine and got an answer from another poster. Followed his directions and it works. When you are in a hot spot and your wireless is ON, go to library and then hit refresh (the little circle with a line through it on the left side of tablet at the bottom. He also mentioned and was right, that on one of the sheets that comes with it in little tiny print, it addresses that and how to correct it. Don't return. I was tempted before I figured this out and so glad I didn't. You will love it!!

Daffy

zoeysmom21324931312.2836 PostsRegistered 12/26/2011

Daffy, I have tried sync/refresh multiple times over the last 24 hours and nothing downloads. I have gone into my BN account and there is nothing there waiting to be downloaded. I have tuned my Nook on and off several times and I have waited 24 hours for apps to download and again nothing. Do you remember what apps/magazines were included in this offer? QVC has taken the Nook Tablet offer off their website, which seems a little fishy to me.

zoeysmom21324932738.6136 PostsRegistered 12/26/2011

Ok. I just talked w/BN again!! and was told there was a delay in the download (as if we didn't know that) and to expect the downloads by the end of the day tomorrow. Will wait and hope for the best.

Fur2271324932968.72715 PostsRegistered 12/26/2011

here is a list of apps and magazines that came with the QVC B&N Tablet we bought.

<h1>Shp 12/14 B&N NOOK Tablet7" VividViewWi-Fi 16GBw/Cover & Apps</h1>

-Magazines-
Travel + Leisure November
Shape November
Saveur November
Popular Photography November
Islands November
GQ November
Glamour December
Robb Report November
Dwell November
Maximum PC December
Your Knitting Life! December/January
Holiday: 301 Recipes & Decorating Ideas
Winter 2011
Food Network Magazine November
Elle December
Better Homes and Garden's November
Parents November
Family Circle November
Ladies Home Journal November
National Geographic Kids November
National Geographic November
National Geographic Little Kids November/ December 2011
National Geographic Traveler November/ December 2011
Readers Digest November
Real Simple December
What Doctors Know November
ESPN Winter 2011
The Knot Winter 2011
Xbox December
Crochet Today! November/ December 2011
Taste of Home November
The Family Handy Man November
Bead Style November
Discover December


-Applications-
Rhapsody (60 day trial)
TuneIn Radio Pro
Alarm Clock, Calendar, ToDo - Wallpaper
Calculator & Tip Calc
Hangman Pro
Astraware Sudoku
Astraware Mahjong
Aces 3D Brick Breaker
Fast Food Calorie Counter
PBA Bowling
StudyDroid:Flashcards
Dictionary.com - Dictionary & Thesaurus
Epicurious Recipes & Shopping List
“Beaches - Flipz Puzzles”
Shape Builder
Preschool Connect the Dots
3001 Wisdom Quotes
Emma In: A Sweet Christmas

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Daffy Duck1324933554.28676 PostsRegistered 9/11/2007

Hi zoeysmom2 I wanted to go to the library on Friday but they were closed so I was in B&N store where I had asked several days about this problem. I reallydon't think they know what is going on. I didn't dowlnload everything but beside Netflix, Pandora I downloaded bowling, shapebuilder, alarm clock-calendar, sudoku,Beaches flip puzzles bowling, Hulu plus, hangman, Tunein Radio Pro, etc. When I went into the store I just did the library, refresh thing and all the included apps showed at the bottom after I hit apps with the download Icon across the titles. I had purchased some of the apps like angry Birds so I can't remember which came with it and what I bought. Hope this helps some and you are sucessful. I was so frustrated as I couldn't even register at my library but had to go to store. It was worthi it when it finally worked. I don't really want to get wi-fi at home since I want to use my library for most of my books. Daffy

Fur2271324933670.29715 PostsRegistered 12/26/2011
Try this link

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Daffy Duck1324933739.627676 PostsRegistered 9/11/2007

glad that while I was posting, someone had a complete list. I did't try any of the magazines yet -want to make sure they don't automatically sign you up for a subscription and that there is an opt out option.

Mustangshar1324934016.6277717 PostsRegistered 12/7/2006Chicago Burbs

Hope you can all get it worked out. Too bad, it just shouldn't have been that difficult right?

Sharon :)
WNYgal said The Shame Sisters, otherwise known as Linea Anonymous.

Fur2271324934726.14315 PostsRegistered 12/26/2011

So sick and tired. Bought 2 B&N Nook tablets from QVC with the cover apps and magazines and a Nook Color with the cover and apps and magazines from HSN. SHAME ON HSN, QVC AND B&N. Could not get any of the apps and magazines I bought with the devices to work. Have been on the phones with B&N 1-800-843-2665 all day. Was told that on 1/1/2012 the apps and magazines from the QVC bundle will appear.

And 7 days from the registration date the apps and magazines from the HSN bundle will appear.

I am just frustrated with the process. This should not be so difficult!!!

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BogeyGirl1324937552.34953 PostsRegistered 4/29/2008Texas

Hi all,

Well it looks like I am not the only one with the problem of downloading mags and apps. Thank you for all the suggestions. Before posting this thread I tried the refresh button (or sync) in the library multiple times and still nothing. I shut it down completely and turned back on as well..Still nothing..Barnes and Noble rep I spoke to blames QVC. I really don't think that is true though. Barnes and Noble presents it so they should make sure the items are delivered as promised.

I really love this Tablet. It is fabulous. I don't want to return the two I gave as gifts but may be forced to if they do not resolve this..I could have ordered from Barnes and Noble for 249$ and puchased cases of their choice and free shipping with out all this frustration(with no extra apps or magazines). I was willing to pay more for my family members to get all the extra magazines and apps that came with this TSV.

Zoeysmom..I hope you are right about the downloads coming..That would make me very happy. Thanks for posting..

If I can't be kind..I won't say it at all!

BogeyGirl1324939394.5953 PostsRegistered 4/29/2008Texas
On 12/26/2011 very very fustrated said:

I have been to the B&N store and was told that they cannot help me, I needed to call the 1-800 the book. Just spoke with customer service at B&N (1-800-843-2665 and was told that the apps and magazines that came with the Nook tablet with the apps bundle we bought from QVC will download automatically on 1/1/2012. will wait and see. if it does not download will send back and buy the Kindle Fire.

Calll 1-800-843-2665 at B&N .. tell that about the QVC apps bundle and keep me posted

Last edited on 12/26/2011

I agree very very frustrated. The run around everyone is getting is crazy..This should not be a difficult fix..Barnes and Noble needs to quit playing the Blame game and fix the problem. The Nook is fabulous though..I have loved mine. both the color and the tablet. I am not really thrilled though with BN.com customer service though. The problem here is that if you don't buy it directly from them they really don't seem to be able to fix the problems readiy. I much prefer in store help at Barnes and Noble but I know they could not help with this. Hopefully if enough people call B&N CS and QVC and complain maybe something will be done to fix this problem..The downloads are the only problem we are having with ours..All else works wonderfully..I suspect though that if this problem is not fixed quickley QVC will be getting a lot of these tablets back..We have until January 31st to return. It is really to bad though as it is a great little tablet for reading, watching movies,the web, games ect. My grand daughter was so excited to get it. She has asked for it for months and then the downloads did not come. I was so disappointed for her.

I really hope that what B&N CS told you is true. That would be wonderful..If not mine are going back and will purchase elsewhere. I really hope I do not have to return them.

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If I can't be kind..I won't say it at all!

judgejudith1324941490.271178 PostsRegistered 12/14/2005Omaha

I was having a little trouble downloading my apps on my Kindle Fire...I was getting an error message stating there was a problem with my credit card. So I went into Amazon and deleted 2 of my credit cards so that I only had one. I was getting the same message on "free" apps. Still had the same problem...then I realized that I had to set-up my credit payment default on my Kindle. No more problems. I have downloaded several free apps with no charge to my credit card.


autumnsuns­et1324944057.5032392 PostsRegistered 10/6/2004

So sorry everyone is having problems with there Nook tablet when I registered my Nook tablet the magazines and apps were there I just downloaded the game apps because I really didn't want the magazines. I haven't had any problems with my Nook Tablet.

bubrave1324946103.653 PostsRegistered 12/26/2011
On 12/26/2011 very very fustrated said:

here is a list of apps and magazines that came with the QVC B&N Tablet we bought.

<h1>Shp 12/14 B&N NOOK Tablet7" VividViewWi-Fi 16GBw/Cover & Apps</h1>

-Magazines-
Travel + Leisure November
Shape November
Saveur November
Popular Photography November
Islands November
GQ November
Glamour December
Robb Report November
Dwell November
Maximum PC December
Your Knitting Life! December/January
Holiday: 301 Recipes & Decorating Ideas
Winter 2011
Food Network Magazine November
Elle December
Better Homes and Garden's November
Parents November
Family Circle November
Ladies Home Journal November
National Geographic Kids November
National Geographic November
National Geographic Little Kids November/ December 2011
National Geographic Traveler November/ December 2011
Readers Digest November
Real Simple December
What Doctors Know November
ESPN Winter 2011
The Knot Winter 2011
Xbox December
Crochet Today! November/ December 2011
Taste of Home November
The Family Handy Man November
Bead Style November
Discover December


-Applications-
Rhapsody (60 day trial)
TuneIn Radio Pro
Alarm Clock, Calendar, ToDo - Wallpaper
Calculator & Tip Calc
Hangman Pro
Astraware Sudoku
Astraware Mahjong
Aces 3D Brick Breaker
Fast Food Calorie Counter
PBA Bowling
StudyDroid:Flashcards
Dictionary.com - Dictionary & Thesaurus
Epicurious Recipes & Shopping List
“Beaches - Flipz Puzzles”
Shape Builder
Preschool Connect the Dots
3001 Wisdom Quotes
Emma In: A Sweet Christmas

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Last edited on 12/26/2011

I am curious to know if you received your Nook from the original bundle when it was the TSV or did you have to wait for the 12/14 shipment? Maybe the 2nd group were missing the bundles.?


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