Just-Reduced Clearance
126 Members and 17897 Guests Online

Dooney & Bourke

Anyone have experience with sending a dooney for repair/replacement?

Started 1300112196.617 in Dooney & Bourke | Last reply 1300459823.763 by Darlene in Georgia

The Dooney Ostrich Tote in taupe I bought in December has a discoloration problem on the back of it. I have carried it this long without complaint b/c I absolutely love the bag and the problem is on the back. I am wanting to send it in though to get this taken care of b/c the discoloration (its a darker shade of taupe) covers about 5 inches across and all the way down the bag on the back. What is your experience when sending a dooney for repair/replacement. TIA

Page 1 of 1
MSA20041300113074.7674675 PostsRegistered 8/3/2010Midwest, USA

I have sent Dooney purses to them in CT for repair before. They do a great job on things they can repair. I recently had to have the hardware on a strap replaced. No problem. I had to have a handle repaired years ago, it was completely removed and a new one put on - it was not repaired.

They do a good job. They will write you after they examine the piece and let you know what can be done, any charges required, and an estimated time of delivery back to you.

Something Wonderful Is About To Happen!!!!

misspammie1300113233.80712572 PostsRegistered 3/14/2010now in Virginia

years ago, I had stitching gone awry,,,chanced it and sent it in......came back wonderfully done. They SHOULD be one of the better ones, aye?~?~?~?~

"jus' sanwiches and milk"

MOMOF2BOYS1300113487.227200 PostsRegistered 2/23/2007

I had a Dooney bag that my puppy decided to chew on. She chewed right through a strap. I emailed the company to have it repaired and they gave me the address to send it to. I was expecting to pay to have it repaired but in a few days after mailing it to them, they sent me a brand new purse no questions asked or payment. I was shocked. That is great customer service.

MandaKay00­211300113796.8331351 PostsRegistered 12/9/2010Knoxville, Tn

Thanks for the quick responses, ladies! I am really hoping I don't have to pay anything. I bought it and there is some pretty noticeable discoloration on it. Of course, I registered it and it is still within the first year. My fingers are crossed that they will take care of it for me!

misspammie1300113876.6512572 PostsRegistered 3/14/2010now in Virginia
On 3/14/2011 MOMOF2BOYS said:

I had a Dooney bag that my puppy decided to chew on. She chewed right through a strap. I emailed the company to have it repaired and they gave me the address to send it to. I was expecting to pay to have it repaired but in a few days after mailing it to them, they sent me a brand new purse no questions asked or payment. I was shocked. That is great customer service.

WOOOWWWWW how nice!!!!!!!!!!!!! (puppy had good taste)

"jus' sanwiches and milk"

MSA20041300114646.1134675 PostsRegistered 8/3/2010Midwest, USA

Puppies and children usually go after the good stuff! {#emotions_dlg.rolleyes}

Something Wonderful Is About To Happen!!!!

Islandgirl­70321300215235.65712846 PostsRegistered 6/7/2007Savannah, GA
On 3/14/2011 MOMOF2BOYS said:

I had a Dooney bag that my puppy decided to chew on. She chewed right through a strap. I emailed the company to have it repaired and they gave me the address to send it to. I was expecting to pay to have it repaired but in a few days after mailing it to them, they sent me a brand new purse no questions asked or payment. I was shocked. That is great customer service.

Wow, now that's great customer service!{#emotions_dlg.thumbup}

They didn't have to do that since it wasn't a defect or their fault.

I bet no other company would have!




kittymom61300429863.641203 PostsRegistered 8/10/2010

Can Dooneys bought at the Q be sent here for repair?

ladyroxanne1300430491.26311017 PostsRegistered 3/25/2008northern ca

i bought a dooney on ebay and there was a problem with the zipper, i think. i sent it off to dooney and they repaired it and sent it back to me, no problem.

great service, as far as i'm concerned!

ladyroxanne1300430558.95311017 PostsRegistered 3/25/2008northern ca
On 3/18/2011 kittymom6 said:

Can Dooneys bought at the Q be sent here for repair?

they do have their 30 day return policy, but i doubt you can get a repair. i would check with cs first.

Hildegarde­ Withers1300446617.9623508 PostsRegistered 7/3/2008
On 3/14/2011 MOMOF2BOYS said:

I had a Dooney bag that my puppy decided to chew on. She chewed right through a strap. I emailed the company to have it repaired and they gave me the address to send it to. I was expecting to pay to have it repaired but in a few days after mailing it to them, they sent me a brand new purse no questions asked or payment. I was shocked. That is great customer service.

That's unusual. How long ago was this?


Hildegarde­ Withers1300446689.55323508 PostsRegistered 7/3/2008
On 3/15/2011 Islandgirl7032 said:
On 3/14/2011 MOMOF2BOYS said:

I had a Dooney bag that my puppy decided to chew on. She chewed right through a strap. I emailed the company to have it repaired and they gave me the address to send it to. I was expecting to pay to have it repaired but in a few days after mailing it to them, they sent me a brand new purse no questions asked or payment. I was shocked. That is great customer service.

Wow, now that's great customer service!{#emotions_dlg.thumbup}

They didn't have to do that since it wasn't a defect or their fault.

I bet no other company would have!

I'm thinking that was an isolated case.


Darlene in­ Georgia1300459823.7431006 PostsRegistered 8/25/2009

A couple of years ago I had the D & B Plate on the front of a bag fall off, no problem with getting it replaced. I called D & B Customer Service and followed their instructions, within about 3 weeks they replaced the entire bag.

Page 1 of 1