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Yankee Candle promo code want work - anyone else problem?

Started 1295535468.013 in Candles | Last reply 1295627937.083 by Candlefreaklady
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I got my Yankee Candle catalog yesterday and it had a Promo code on it (buy 2 large candles and get 1 free). I tried to place an order online this morning and it would not go through. I even went through all the steps of the order thinking it would take it off at order summary - but it didn't so I cancelled the order and guess I will have to go to store.

The coupon specifically said online or in store. Anyone else with this problem?

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luvbug1295579927.63359 PostsRegistered 6/26/2006

Call Yankee Customer Service. They are usually able to find out why you can't get it to work. Were you trying to add one of the sale candles (new spring scents), sometimes you can't use a coupon with those that are already on sale (buy 1 get 2nd 1/2 off).

Sparkle Ba­be1295580909.813370 PostsRegistered 10/12/2005Southern Texas

Smile I got a BUY 2 GET 1 FREE coupon in the mail today for the following: Medium Jar (Code CRM101M); Large Jar (Code CRM101L); and Small Jar (Code CRM101S). All are good thru February 13, 2011. Hope this helps.

Jeanne R1295582427.8074788 PostsRegistered 7/5/2010

i hope you would get help from their CSC


Silverandg­old1295583674.191256 PostsRegistered 2/9/2008NJ

I've tried also several times and no codes were working. I tried the buy new spring fragrance & the other was supposed to be 50% off and it never reduced in my cart, so I made sure order did not go thru. I had a similar problem last year & had to call CS, but what is up with that, it defeats purpose of online shopping.

Candlefrea­klady1295627937.077633 PostsRegistered 5/17/2007Southeast Tennessee
On 1/20/2011 Silverandgold said:

I've tried also several times and no codes were working. I tried the buy new spring fragrance & the other was supposed to be 50% off and it never reduced in my cart, so I made sure order did not go thru. I had a similar problem last year & had to call CS, but what is up with that, it defeats purpose of online shopping.

Silverandgold, the sale is if you buy one of the new spring candles, you can get another candle (other than the new spring scent) 50% off. I put one of the new spring candles in my shopping cart, and then added one of the older candles and it worked. HTHSmile

Hebrews 11
1Now faith is the substance of things hoped for, the evidence of things not seen.

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